Micaela Gurrea
las vegas,nevada
Summary
Experienced customer service and sales operations manager with bilingual communication skills, team leadership, and strong problem-solving ability. Known for resolving issues, supporting customers, and coordinating with operations to improve service and sales results.
Overview
7
7
years of professional experience
Work History
Sales Representative Manager
Universal Industries LLC
Las Vegas, NV
06.2014 - 11.2014
- Supported account follow-up to maintain consistent customer communication.
- Prepared sales quotes and updated records for accurate order tracking.
- Coordinated with operations teams to resolve delivery and inventory issues.
- Assisted with sales reporting to support daily performance review.
- Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
- Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
Assistant Manager
EZPAWN
Las Vegas, NV
12.2011 - 05.2014
- Supervised daily store operations, ensuring accurate pawn, buy, sell, and loan transactions.
- Coached team members on customer service, cash handling, and compliance procedures.
- Resolved customer concerns while maintaining professional service and store policies.
- Enforced lending regulations and company standards to reduce transaction errors.
- Assisted management with staffing, training, and operational follow-through for daily objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Translator and Interpreter
Newsline Report Magazine
Buenos Aires, Argentina
01.2008 - 10.2011
- Translated breaking news, feature articles, and editorial content for publication accuracy and readability.
- Reviewed translated copy for grammar, context, and style consistency before final release.
- Adapted journalistic tone and terminology to preserve meaning across source and target languages.
- Translated documents from Spanish to English..
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Adapted quickly to emerging trends and technologies in the translation industry, ensuring continued relevance and expertise.
Education
High School Diploma -
High School Diploma -
North Holywood High School
North Hollywood, CA05-2003
Skills
- Fluent bilingualism
- Social skills development
- Customer service management
- Customer service
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
Timeline
Sales Representative Manager
Universal Industries LLC
06.2014 - 11.2014
Assistant Manager
EZPAWN
12.2011 - 05.2014
Translator and Interpreter
Newsline Report Magazine
01.2008 - 10.2011
High School Diploma -
High School Diploma -
North Holywood High School