MICAELA JACKSON
Amazon
Arlington,TX
1
Certification
10
years of professional experience
Resourceful Customer Service and Operations Specialist with expertise in billing, insurance support, and warehouse management. Demonstrates proficiency in processing payments and preparing inventory for shipment while effectively resolving customer inquiries. Utilizes digital tools to streamline operations and enhance service delivery in fast-paced settings.
Work History
WAREHOUSE ASSOCIATE
3 Years 3 Months- Received, scanned, and prepared inventory for shipment, ensuring accurate order handling and timely delivery.
- Used handheld scanners and digital work screens to follow task instructions and update item status, supporting workflow accuracy.
- Built, wrapped, and sorted pallets to assist with incoming truck deliveries and enhance warehouse organization.
- Follow established handling and safety procedures while working efficiently in a fast-paced warehouse environment.
INSURANCE SUPPORT REPRESENTATIVE
2 Months- Supported personal auto and property policyholders, handling 60–80+ client interactions per shift while following regulatory requirements.
- Explained coverage, processed endorsements, answered billing questions, and maintained reported policy-record accuracy of 98–99%.
- Applied Property & Casualty licensing knowledge to support underwriting eligibility reviews, policy updates, renewals, and cancellations.
- Collected loss details and verified policy information to ensure accurate routing of claims documentation for timely processing.
- Coordinated with internal teams, carriers, and vendors to resolve documentation discrepancies, ensuring confidentiality of client information.
- Reviewed claims documentation workflows and implemented checkpoints to enhance processing speed and eliminate documentation gaps.
BILLING SPECIALIST
3 Years 7 Months- Resolved billing inquiries, processed customer payments, and addressed account issues to enhance accuracy and service satisfaction.
- Handled escalated customer concerns professionally, clarifying account details and working toward timely resolutions.
- Processed service upgrades, downgrades, and personal information updates while maintaining accurate customer records.
- Managed customer communication alongside billing procedures and account documentation to ensure compliance and clarity.
CUSTOMER SERVICE REPRESENTATIVE
5 Months- Handled incoming calls for Allstate property claims, delivering clear and courteous assistance to enhance customer satisfaction.
- Guided customers through claim-related steps and documentation requirements, ensuring understanding of the process for smoother claims experience.
- Supported claims adjusters by gathering routine claim evaluation information, contributing to efficient claims processing.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 2 Months- Resolved online order questions, account concerns, and rewards program inquiries to enhance customer satisfaction.
- Executed credit card applications and payment transactions following service procedures to ensure compliance and accuracy.
- Supported underwriting decisions and assisted across multiple service lines.
Education
High School Diploma
Skills
Customer service
Payment processing
Inventory management
Warehouse Operations
Account Updates & Documentation
Warehouse safety protocols
Account management
Inventory Management
Problem-solving
Quality assurance
Property Claims Support
Certification
Property & Casualty Insurance License | Active
Timeline
INSURANCE SUPPORT REPRESENTATIVE
Your World Insurance
08.2025 - 10.2025Read More
WAREHOUSE ASSOCIATE
Amazon
08.2023 - CurrentRead More
BILLING SPECIALIST
Spectrum
11.2019 - 06.2023Read More
CUSTOMER SERVICE REPRESENTATIVE
Lynx Services / Solera Holdings Inc.
06.2019 - 11.2019Read More
CUSTOMER SERVICE REPRESENTATIVE
Kohl’s
10.2016 - 12.2017Read More
Bowie High School
High School Diploma
Read More