Micaela Marquez
San Diego,CA
Summary
Office Administrator and Client Relations professional with 6+ years of experience supporting executive leadership, managing office operations, and delivering exceptional client service. Skilled in CRM database management (Yardi), calendar and project coordination, marketing support, and team training. Recognized for increasing community occupancy from 74% to 99% through outstanding relationship management, organization, and consistent follow-through. Known for professionalism, attention to detail, and creating a welcoming and efficient office environment.
Overview
7
7
years of professional experience
Work History
Community Relations Manager
Villa Lorena Senior Living
San Diego
10.2021 - 02.2024
- Increased community occupancy from 70% to 99% through relationship building, lead management, and follow-up.
- Maintain and improve occupancy levels of community in accordance with marketing and business plans.
- Track information, compile data, and achieve desired community occupancy goals by utilizing established sales processes and systems to perform job duties.
- Assist prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about the community's services and programs.
- Create multimedia presentations including video and text- sync'd touring for enhanced understanding of our building/facility.
- Maintain sales database by daily input of payments, deposits, community fees and track all transactions.
- Oversight of professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Manage crisis situations efficiently with effective stakeholder minimizing negative publicity.
- Trained staff on effective communication strategies for interacting with residents and families.
- Coordinated events and workshops to educate families on senior care services and available resources.
- Developed community outreach programs to enhance resident engagement and promote local partnerships.
Concierge/Community Relations Assistant
Villa Lorena Senior Living
San Diego
06.2019 - 10.2021
- Assisted with Prospect follow up calls and provided administrative support to Sales Department.
- Provided community tours as needed.
- Assisted in the coordination of move-in process ensuring exceptional resident satisfaction.
- Maintained apartment inventory & readiness lists.
- Maintained resident files & updated lead management database / CRM
- Coordinated post move-in follow-up programs to ensure Resident and Family satisfaction.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Activities Assistant
Boulder Creek Post Acute
Poway
09.2016 - 07.2019
- Coordinated off-site activities and accompanied residents throughout excursions.
- Engaged residents through events, small groups, and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Planned, coordinated, and implemented activities to address the needs of participants with varying abilities.
- Scheduled movies, entertainment and other special events.
Education
Sales And Marketing
NorthStar Senior Living Sales Training Program
San Diego, CA2021
Liberal Arts And Science
Grossmont College
El Cajon, CA2018
Skills
Customer Service
Strong Interpersonal Skills
Relationship Building
Office/Administrative Support
Database Administration
Records Management
Event Coordination/Planning
Meeting Coordination/Facilitation
Scheduling and Calendar Management
Marketing
Presentation Preparation
Project Coordination
Work Planning and Prioritization
Time Management
Microsoft Office Proficiency
Expense Tracking
Timeline
Community Relations Manager
Villa Lorena Senior Living
10.2021 - 02.2024
Concierge/Community Relations Assistant
Villa Lorena Senior Living
06.2019 - 10.2021
Activities Assistant
Boulder Creek Post Acute
09.2016 - 07.2019
Liberal Arts And Science
Grossmont College
Sales And Marketing
NorthStar Senior Living Sales Training Program