Micaela Stohs
Wichita,KS
Summary
Dependable and flexible employee successful at providing fast, high-quality customer service to guests in any settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Twin Peaks
WICHITA, United States
01.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
Manager
Smoothie King, E Douglas Ave
WICHITA, KS
08.2020 - 12.2020
- I was able to gain more skills to become a better manager and how to interact with my employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
Sales Lead
Francesca’s, N Rock
Wichita, KS
01.2020 - 08.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Analyzed prior delivery processes and uncovered more efficient method.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
Barista, Manager
Want Coffee
Wichita, KS
09.2018 - 05.2020
- I help make improvements to the store with the products and presentation of what we sell.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
Barista
Scooters Coffee
Olathe, KS
07.2015 - 07.2019
- At Scooters I barista every day, sometimes I open or close the store as well
- I answer a few calls each day, count down money, clean the store, and interact with lots of different people.
Education
Some College (No Degree) - Conservation Science, Education
Johnson County Community College
Overland Park, KSBachelor of Science - Conservation Science
Friends University
Wichita, KS05.2021
Skills
- Warm and Friendly
- Service-Oriented
- Workflow Coordination
- High Energy and Stamina
- Cool Under Pressure
- Relationship Building
- Customer Service and Rapport
- Team Player
Additional Information
- Awards & Acknowledgements , Honor Roll all four years of high school Honor Roll at JCCC Member of Phi Theta Kappa Honor Society Honor Roll & Dean’s List at Friends University
Certification
National Association of Interpretation
Timeline
Server/Bartender
Twin Peaks
01.2021 - Current
Manager
Smoothie King, E Douglas Ave
08.2020 - 12.2020
Sales Lead
Francesca’s, N Rock
01.2020 - 08.2020
Barista, Manager
Want Coffee
09.2018 - 05.2020
Barista
Scooters Coffee
07.2015 - 07.2019
Some College (No Degree) - Conservation Science, Education
Johnson County Community College
Bachelor of Science - Conservation Science
Friends University