Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Micaela Borak

Fayetteville,NC

Summary

Dynamic and dedicated customer service professional with a strong work ethic and integrity. Proven expertise in POS system operations and exceptional customer service excellence. Recognized for effectively managing high-pressure situations while fostering teamwork and collaboration, ensuring a seamless dining experience for all guests.

Overview

7
7
years of professional experience

Work History

Cashier /To-Go Specialist

Demos’ Pasta and Steak Restaurant
05.2025 - 08.2025
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Communicated effectively with kitchen staff to ensure timely order completion.
  • Processed payments utilizing the POS system with accurate accounting at the end of each shift.
  • Managed To-Go orders accurately and efficiently.
  • Maintained high standards of cleanliness and organization.

Cashier/ Hostess

Mellow Mushroom
10.2024 - 04.2025
  • Managed takeout orders and payments using POS system.
  • Mentored new employees on cashier duties and best practices.
  • Maintained cleanliness and organization of the front-of-house area.
  • Supported smooth communication between guests, kitchen, and wait staff.
  • Adapted to various customer personalities, maintaining a friendly demeanor at all times.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Sales Associate

Old Navy
08.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted customers with product selection and fitting room support.
  • Executed payment transactions efficiently and accurately.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier/Hostess

Balagio Ristorante
06.2018 - 10.2020
  • Welcomed guests and determined their dining needs.
  • Seated guests and managed seating chart.
  • Processed dine-in and to-go payments using POS system.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided training support to new hosts and cashiers.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Education

Bloom Township
Chicago Heights, IL
06-2018

Skills

  • Customer service excellence
  • POS system operations
  • Strong multitasking
  • Conflict resolution
  • Teamwork and collaboration
  • Quick and adaptable learner
  • Work ethic and integrity
  • Time management

Languages

Spanish

Timeline

Cashier /To-Go Specialist

Demos’ Pasta and Steak Restaurant
05.2025 - 08.2025

Cashier/ Hostess

Mellow Mushroom
10.2024 - 04.2025

Sales Associate

Old Navy
08.2022 - 11.2022

Cashier/Hostess

Balagio Ristorante
06.2018 - 10.2020

Bloom Township

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