Micah Abdalla
Fort Worth,TX
Summary
Results-oriented IT professional skilled in technical troubleshooting and project management, with a strong background in healthcare IT systems. Demonstrates expertise in enhancing user proficiency and coordinating technology migrations while maintaining operational readiness. Committed to supporting organizational goals through effective asset management and training initiatives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
IT Technician II
Texas Health Resources Arlington Memorial Hospital
Arlington, Tx
04.2021 - Current
- Enhanced user satisfaction by promptly and effectively resolving technical issues for end-users encountering problems with computer systems and software applications.
- Assisted users during company-wide technology migration, ensuring minimal disruption and effective transition.
- Supported and mentored 500+ employees across 6 offsite facilities, facilitating smoother technology adoption.
- Collaborated with cross-functional teams to successfully complete large-scale/special IT projects within established deadlines.
- Demonstrate comprehensive knowledge of multiple systems and applications and their integration, business needs and processes.
- Coordinated training for new user applications across assigned departments and clinics, enhancing user proficiency.
- Effectively utilize new tools for increased productivity.
- Conduct regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal.
Field Service Technician
Medix Staffing Solutions Inc.
Dallas/Fort Worth, Tx
08.2020 - 02.2021
- Installed and configured new equipment at customer sites, ensuring operational readiness across multiple entities.
- Delivered exceptional service to clients, maintaining professionalism and consistently earning positive feedback.
- Met all deadlines while adhering to safety guidelines, contributing to overall operational efficiency and productivity.
Field Service Technician
Dumac Business Systems
Dallas/Fort Worth, Tx
06.2017 - 06.2020
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Stocked company field response vehicle with repair and replacement parts valued over $10,000 to ensure operational readiness.
- Identified sales opportunities during site visits, promoting additional products and services aligned with customer needs.
- Facilitated rollout of new payment processing platforms, enhancing transition experience for customers and staff.
Education
Associates of Arts - radio announcing, writing and production
American Broadcasting School
Arlington, TX06-2002
High School Diploma - law & government structure and jargon
Yvonne A. Ewell TownView Center
Dallas, TX05-2000
Skills
- IT service management
- Technical troubleshooting
- Healthcare IT systems
- Technical troubleshooting
- Radiology IT support
- Project Management
- Asset Management
- Customer service
- Technical troubleshooting
Activities
I am a father of 4 daughters and volunteer my time overseeing their extracurricular activities. In my spare time I like to stay healthy by working out, playing basketball and pickleball.
Certification
- Network+
- Security+
Accomplishments
- Multi Applause point recipient
Timeline
IT Technician II
Texas Health Resources Arlington Memorial Hospital
04.2021 - Current
Field Service Technician
Medix Staffing Solutions Inc.
08.2020 - 02.2021
Field Service Technician
Dumac Business Systems
06.2017 - 06.2020
Associates of Arts - radio announcing, writing and production
American Broadcasting School
High School Diploma - law & government structure and jargon
Yvonne A. Ewell TownView Center