Micah Augenstein
Ellenton
Summary
Professional with significant experience in sales, customer satisfaction and delivering outstanding client service. Strong ability to collaborate with teams and adapt to changing needs, ensuring a seamless purchase experience. Skilled in planning,
product management, and problem-solving to achieve optimal results. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
Exact Benefits Group
07.2024 - Current
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Developed a deep understanding of various plans and regulations to provide expert advice to clients in need of guidance.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
Licensed Real Estate Agent
Exit King Reality
04.2020 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted clients in navigating complex financial transactions, guiding them through every step of the process.
- Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
- Generated new leads through networking events, referrals, and social media marketing efforts.
Medicare Sales Agent
Signature Medicare Solutions
08.2022 - 05.2024
- Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Sales Agent.
- Maintained up-to-date knowledge of industry changes through ongoing professional development training sessions and webinars.
- Maximized sales opportunities, actively identifying new leads through referrals and networking events, and social media.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
Licensed Pharmacy Technician
Walgreens
05.2016 - 04.2020
- Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
Education
No Degree - Business
Southeastern University
Lakeland, FLHigh School Diploma -
North Port High School
North Port, FL04-2016
Skills
- Goal oriented
- Objection handling
- Strong presentation skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Customer follow-up
Certification
- 240 Health License
- 214 Life License including variable & annuity
- Real Estate License
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
2022 Backbone Award, 2023 Top Producer #2 Sales 1,194 Apps YTD
I received the 2022 Backbone Award for my ability to work within a sales team or across departments, sharing insights and resources for collective success.
After just little over a year of being in insurance sales I received the 2023 award for being a top producer within the company coming in #2 for total applications sold out of 300+ agents.
Timeline
Medicare Sales Agent
Exact Benefits Group
07.2024 - Current
Medicare Sales Agent
Signature Medicare Solutions
08.2022 - 05.2024
Licensed Real Estate Agent
Exit King Reality
04.2020 - Current
Licensed Pharmacy Technician
Walgreens
05.2016 - 04.2020
No Degree - Business
Southeastern University
High School Diploma -
North Port High School
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