Micah Billman
Umatilla,OR
Summary
Dynamic and dedicated professional with experience as a Store Manager at Papa Murphy's, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective communication and staff training. Skilled in inventory management and problem-solving, fostering a positive environment that promotes collaboration and high-quality service.
Overview
8
8
years of professional experience
Work History
Janitor
Shell
11.2024 - 02.2025
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
Store Manager
Papa Murphy's
08.2019 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Crew Leader
Jack in the Box
03.2017 - 07.2019
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
No Degree - Nursing
Walla Walla Community College
Walla Walla, WA06-2028
High School Diploma -
Walla Walla High School
Walla Walla, WA06-2014
Skills
- Customer service-focused
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Calm under pressure
- Active listening
- Verbal communication
Timeline
Janitor
Shell
11.2024 - 02.2025
Store Manager
Papa Murphy's
08.2019 - 09.2024
Crew Leader
Jack in the Box
03.2017 - 07.2019
No Degree - Nursing
Walla Walla Community College
High School Diploma -
Walla Walla High School
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