Micah Brack
Boise,ID
Summary
Driven professional with a proven track record at Extra Mile Arena, skilled at customer service and problem-solving. Excelled in enhancing customer satisfaction and resolving complex issues, showcasing leadership and critical thinking. Demonstrated expertise in utilizing computerized systems and maintaining high standards of cleanliness, contributing to a positive company image and operational efficiency.
Overview
3
3
years of professional experience
Work History
Ticket Agent
Boise State University
Boise, ID
09.2023 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
Filmer
Timberline High School
Boise, ID
10.2023 - 05.2024
- Maximized visual impact through creative use of camera angles, movement, and framing techniques.
- Captured high-quality footage using various cameras and lenses, adapting to specific project needs.
- Streamlined editing process for faster project completion and improved storytelling flow.
- Delivered final edits on time while meeting or exceeding client expectations for quality and visual storytelling effectiveness.
Food Truck Operator
Fresh Harvest Grill
Columbia, MO
08.2021 - 06.2023
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
Education
High School Diploma -
Timberline High School
Boise, ID05.2024
Skills
- Patience and Tolerance
- Customer Service-Oriented
- Problem-Solving
- Team Leadership
- Creative Thinking
- Decision-Making
- Attention to detail
- Reliable and Responsible
- Critical Thinking
Volunteer
- Church Youth Program Volunteer- (2017-2024)
- Assisted in organizing and leading youth activities.
- Provided mentorship and support to youth members.
- Assisted in planning and helping community outreach projects.
- Mission Trip Volunteer, El Salvador (Summer 2023)
- Engaged with local children through educational and recreational activities.
- Assisted in organizing in community work.
- Collaborated with team members to provide support to the children.
- Volunteer Camp Counselor
- Supervised and mentored campers.
- Planned and led various camp camp activities and programs.
- Ensured the safety and well-being of all campers.
Timeline
Filmer
Timberline High School
10.2023 - 05.2024
Ticket Agent
Boise State University
09.2023 - Current
Food Truck Operator
Fresh Harvest Grill
08.2021 - 06.2023
High School Diploma -
Timberline High School