Hi, I’m
Micah Brown
Baltimore,MD
Summary
Proven to excel in fast-paced environments, I significantly enhanced customer satisfaction at Lowes Home Improvement by leveraging my exceptional customer service and cash handling accuracy. My ability to multitask and maintain attention to detail ensured high-quality standards across various roles, from meat cutting at Safeway to managing orders at Amazon, always exceeding customer expectations.
Overview
5
years of professional experience
1
Certification
Work History
Lowes Home Improvment
Store Associate
04.2024 - Current
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Safeway
Meat Cutter
05.2023 - 02.2024
Job overview
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Performed meat inspections and checked temperature environment to maximize food safety.
Amazon
Packer
01.2020 - 06.2023
Job overview
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
Chipotle
Line Cook
01.2022 - 12.2022
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
Education
Coppin Academy High School Baltimore, MD
06.2017
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Friendly and helpful
- Inventory and stocking
- Ability to lift 40 pounds
- Exceeding customer expectations
Certification
Forklift
Pallet Jack
Bally More
Timeline
Store Associate
Lowes Home Improvment
04.2024 - Current
Meat Cutter
Safeway
05.2023 - 02.2024
Line Cook
Chipotle
01.2022 - 12.2022
Packer
Amazon
01.2020 - 06.2023
Coppin Academy High School
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