Summary
Overview
Work History
Education
Skills
Timeline
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Micah Cochrane

Summary

Goal-oriented Operations Director with 9-year history streamlining procedures to optimize productivity and revenue. Well-organized and proactive with hands-on and resourceful style. Knowledgeable about recruitment, regulatory compliance and inventory management.


Achievements include reducing costs, streamlining operations and generating new revenue streams to maximize company profits. Adept at making forward-thinking decisions based on real-time operational data and in-depth market understanding.

Overview

9
9
years of professional experience

Work History

Operations Director

Chick-Fil-A
10.2016 - 09.2019
  • Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
  • Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
  • Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
  • Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
  • Oversaw supply chain management, effectively reducing lead times while maintaining high levels of product quality.
  • Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
  • Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
  • Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
  • Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Improved company revenue by collaborating with marketing, sales and service departments.
  • Constructed weekly and monthly labor scheduling reports.

Team Manager

Chick-Fil-A
05.2010 - 09.2016
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Streamlined communication channels for increased efficiency in project execution and decision-making processes.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Optimized resource allocation to maximize team output while minimizing costs for the organization.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Lead shifts by opening and closing the store, ensuring the store is proficiently stocked
  • Ensured guests received second mile service.


Education

Bachelor of Science - Agricultural Education

North Carolina A & T State University
Greensboro, NC
05.2013

Skills

  • Profit and Loss Evaluations
  • Program Planning and System Evaluations
  • Maintaining Inventory / Food and Labor Cost
  • Overseeing Training Plans / On-Boarding Processes
  • Staffing Management Teams / Hiring / Recruiting Process
  • Microsoft Office (Excel / Access / Powerpoint / Word)
  • Lindo 60 Linear Programming Systems
  • Allocating Resources
  • Marketing Concepts
  • Coordinating Schedules

Timeline

Operations Director

Chick-Fil-A
10.2016 - 09.2019

Team Manager

Chick-Fil-A
05.2010 - 09.2016

Bachelor of Science - Agricultural Education

North Carolina A & T State University

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Micah Cochrane