Micah Crockett II
Pataskala,United States
Summary
Dynamic Training Director with a proven track record at Chick--A, enhancing employee performance through innovative training programs. Skilled in training needs assessment and employee engagement, I drive operational efficiency and foster a culture of continuous improvement. Adept at mentoring and coaching, I empower teams to excel in customer service and collaboration.
Overview
6
6
years of professional experience
Work History
Training Director
Chick-fil-A
Columbus, United States
01.2024 - Current
- Oversee training programs, achieving measurable improvements in employee performance and satisfaction.
- Develop and implement training curricula, resulting in a significant increase in operational efficiency.
- Collaborate with management to identify training needs, enhancing team skills and productivity.
- Analyze training outcomes, using data to refine programs and drive continuous improvement.
- Conduct meetings with training subordinates, fostering a supportive learning environment and ensuring knowledge retention.
- Developed training programs for team members to enhance service skills.
Team Member
Chick-fil-A
Columbus, Ohio
01.2020 - 01.2021
- Collaborated with team members to ensure efficient workflow and operations.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Communicated effectively with customers to address inquiries and provide assistance.
Education
Bachelor's Degree - Business
Ohio Christian University
Circleville, Ohio12-2026
High School Degree -
Licking Heights High School
Pataskala, Ohio07.2020
Skills
- Employee Engagement
- Training Needs Assessment
- Problem-Solving
- Leadership
- Customer Service
- Collaboration
- Mentorship
- Coaching
- Adaptable
Hobbies and Interests
- Volunteering and mentoring others at my church through music.
- Leader at my church with the youth.
- Leader on my church's worship team.
- Playing the drums, a little bit of guitar and bass, and singing.
References
- Walter Russell, Russell and Associates, 614-795-4644
- Alexis Keesee, Faith Life Church, 330-275-8875
- Amy Freudiger, Faith Life Church, 740-501-8117
Roles And Responsibilities
- Oversee training programs, achieving measurable improvements in employee performance and satisfaction.
- Develop and implement training curricula, resulting in a significant increase in operational efficiency.
- Collaborate with management to identify training needs, enhancing team skills and productivity.
- Analyze training outcomes, using data to refine programs and drive continuous improvement.
- Conduct meetings with training subordinates, fostering a supportive learning environment and ensuring knowledge retention.
References
References available upon request.
Timeline
Training Director
Chick-fil-A
01.2024 - Current
Team Member
Chick-fil-A
01.2020 - 01.2021
Bachelor's Degree - Business
Ohio Christian University
High School Degree -
Licking Heights High School
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