Micah Derrow
Biloxi,MS
Summary
Professional with strong background in office management. Skilled in optimizing administrative processes and enhancing team productivity. Valued for ability to adapt to changing requirements and drive results. Strong organizational skills, effective communication, and collaborative approach ensure reliable support and team success.
Overview
7
7
years of professional experience
Work History
Assistant Office Manager
Necaise Locksmith & Lock Supply
Gulfport, Mississippi
02.2023 - 04.2026
- Coordinated service calls for technicians across various locations.
- Managed customer inquiries and provided timely assistance for urgent requests.
- Scheduled appointments to optimize technician availability and customer convenience.
- Utilized dispatch software to track service vehicles and monitor job progress.
- Collaborated with locksmith team to streamline operations and improve response times.
- Maintained accurate records of all service calls and technician assignments.
- Updated records of driver locations, delays, and cancellations.
- Coordinated travel arrangements and completed expense reporting for domestic and international trips.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Answered customer requests with information about product availability, shipping information and status updates.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored stock levels and ordered supplies to maintain optimal inventory within budget guidelines.
- Facilitated communication between technicians and customers for service requests.
- Coordinated office operations, ensuring seamless communication among departments and timely completion of tasks.
- Supported daily office operations by ensuring shared workspaces and equipment remained functional, coordinating maintenance requests, and following up with Facilities and IT to address workplace issues efficiently.
- Coordinated executive scheduling activities by organizing meetings, balancing competing priorities, maintaining clear and accessible calendar systems, communicating time-sensitive updates, and safeguarding confidential information.
Business Development Representative
Astro Ford Dealership
D'Iberville, MS
02.2022 - 11.2022
- Assisted customers in selecting vehicles based on needs and preferences.
- Managed customer inquiries through phone, email, and in-person interactions.
- Collaborated with sales team to streamline customer service processes.
- Maintained accurate records of customer interactions and transactions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Provided customer service by answering product and service related questions.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
Technician Dispatcher
TCC Claims Service Inc
Ocean Springs, MS
03.2021 - 09.2021
- Maintained accurate records of repairs and maintenance activities for compliance.
- Assisted team in troubleshooting technical issues with various systems and equipment.
- Kept records of parts and equipment used in projects to update inventory.
- Collaborated with team members to optimize routing and resource allocation.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Customer Service Representative/Call Center
Alorica Calling Center
Mobile, Alabama
08.2020 - 02.2021
- Assisted customers with inquiries and provided accurate information promptly.
- Managed multiple customer accounts using CRM software effectively.
- Collaborated with team members to improve service delivery processes consistently.
- Documented customer interactions to ensure accurate record-keeping and follow-up.
- Maintained a positive attitude while handling high-volume call traffic daily.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
ResultsCX
Paris, TX
05.2020 - 08.2020
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Performed data entry for customer information
- Managed customer accounts
Designated Hitter/Receptionist
Walgreen's Pharmacy
Pascagoula, MS
01.2019 - 05.2020
- Managed inventory levels to ensure product availability at the pharmacy.
- Assisted customers in locating products and provided information on services offered.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Operated pharmacy software to process transactions and manage prescriptions efficiently.
- Resolved customer inquiries and complaints with professionalism and courtesy daily.
- Assisted pharmacists in medication preparation and dispensing tasks.
Education
High school diploma or GED -
Newport News Public Schools Adult Education
Newport News, VA01-2018
Some College (No Degree) - Business Administration
Mississippi Gulf Coast Community College
Gautier, MSSkills
- Clerical coordination
- Document formatting
- Client support
- Calendar organization
- Office equipment maintenance
- Administrative support
- Office management software
- Detail-oriented data entry
- Scheduling coordination
- Skilled in Microsoft Office tools
Timeline
Assistant Office Manager
Necaise Locksmith & Lock Supply
02.2023 - 04.2026
Business Development Representative
Astro Ford Dealership
02.2022 - 11.2022
Technician Dispatcher
TCC Claims Service Inc
03.2021 - 09.2021
Customer Service Representative/Call Center
Alorica Calling Center
08.2020 - 02.2021
Customer Service Representative
ResultsCX
05.2020 - 08.2020
Designated Hitter/Receptionist
Walgreen's Pharmacy
01.2019 - 05.2020
Some College (No Degree) - Business Administration
Mississippi Gulf Coast Community College
High school diploma or GED -
Newport News Public Schools Adult Education