Micah Grier
Columbia,SC
Summary
Insightful professional in financial security and fraud prevention, known for completing investigations with high productivity and efficiency. Skilled in data analysis, forensic accounting, and regulatory compliance to identify discrepancies and mitigate risks. Possess strong analytical thinking, problem-solving abilities, and communication skills that foster collaboration across teams to safeguard assets and ensure integrity in financial transactions.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
TTEC
Columbia, SC
05.2021 - Current
- Submitted and tracked medical claims to insurance companies via electronic or paper methods.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed.
- Coordinated benefits processing, including enrollments, terminations and claims.
Business Banker
PNC
Columbia, SC
09.2018 - 05.2021
- Maximized revenue generation through careful assessment of loan applications, and diligent follow-up on delinquent accounts.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Verified completion of legal formalities prior to closing dates through research and process.
Research Remediation Associate
Wells Fargo
Columbia, SC
05.2013 - 08.2018
- Improved regulatory compliance by identifying root causes for occurrences of non-compliance while using dynamic research and interpersonal skills to swiftly resolve customer issues
- Investigated discrepancies between customer accounts by gathering information from external sources such as credit bureaus or vendors
- Assisted in the development and implementation of research remediation process, procedures and standards.
Retention Specialist
Time Warner Cable
West Columbia, SC
01.2009 - 04.2013
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with complaints, inquiries, and billing issues while implementing creative solutions to deal with special circumstances. Analyzed customer feedback and developed new techniques to ensure customer retention.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Education
Bachelor of Science - Psychology
Benedict College
Columbia, SC12-2018
Skills
- Complaint resolution
- Compliance Review
- Ticketing software expertise
- Analytical thinking
- AML compliance
- Account reconciliation
- Risk Assessment
- Ethical considerations
- Strong interpersonal skills
- Database Administration
Timeline
Customer Service Representative
TTEC
05.2021 - Current
Business Banker
PNC
09.2018 - 05.2021
Research Remediation Associate
Wells Fargo
05.2013 - 08.2018
Retention Specialist
Time Warner Cable
01.2009 - 04.2013
Bachelor of Science - Psychology
Benedict College
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