Micah Koch
Longs,South Carolina
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Musically Inclined, and very group orientated, love contributing to a team and seeing the end goal.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Crazy Mason Milkshake Bar
08.2023 - 04.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Front of House Trainer
Chick Fil A
05.2020 - 04.2023
- Responsible for training the newly hired employees, showing them around the store, explaining each position of the job, etc.
- Record my trainees progress throughout each week, which job they would be most proficient at, which area they could improve the most on
- Come into work prepared each day, act as a team leader/role model for the new hires/current employees
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Education
High School Diploma -
North Myrtle Beach High School
Little River, SC06-2023
Skills
- Consulting
- Customer service and satisfaction
- Employee engagement
- Orientating and training
- Team motivation
- Project management abilities
Timeline
Assistant Manager
The Crazy Mason Milkshake Bar
08.2023 - 04.2024
Front of House Trainer
Chick Fil A
05.2020 - 04.2023
High School Diploma -
North Myrtle Beach High School
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