Micah Narvaiz
San Antonio,TX
Summary
Cashier processing 25+ customer transactions per shift and 50+ orders per day, payment cards, cash handling, and customer support in fast-paced food and retail settings. Handles POS systems, change making, counterfeit currency checks, and order accuracy while keeping service lines moving. Maintains 8+ customer-facing areas per shift, including clean counters, lobby areas, and restrooms to support a smooth customer experience.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Cashier
Wingstop Restaurant
San Antonio, TX
04.2026 - Current
- Greet customers, process orders, and provide friendly support at the register throughout each shift.
- Verify cash amounts, make change, and complete payment card processing with careful attention to detail.
- Handle customer questions and order inquiries while maintaining a calm, professional approach at the counter.
- Support shift supervision by keeping the front counter organized and communicating service needs quickly.
- Assist with store opening procedures by preparing the register, checking supplies, and setting up the counter.
- Resolve customer complaints with clear communication and practical solutions that support a positive guest experience.
- Complete store closing procedures by balancing the register, cleaning the service area, and securing materials.
- Train new team members on register use, payment handling, and basic customer service expectations.
- Monitor inventory levels near the front counter and restock supplies as needed during busy periods.
- Promote menu items and add-on purchases by suggesting options that fit customer orders.
- Maintain a clean service area by sweeping, wiping surfaces, and removing trash throughout the shift.
- Check customer payments for accuracy and follow cash handling procedures to support smooth daily operations.
- Coordinate with kitchen staff to keep order flow moving and reduce delays at the counter.
- Use POS systems to enter orders accurately and support fast, consistent service during peak hours.
Cashier
The Souper Cafe
Bay City, MI
10.2023 - 08.2025
- Processed customer payments per shift accurately through Toast POS while maintaining smooth counter flow.
- Maintained cleanliness in restrooms, the lobby, and the drink station to support a welcoming customer environment.
- Handled preferred customer payments and change with accuracy while applying basic cash-counting and verification practices.
- Supported store opening and closing routines by cleaning key areas and keeping service stations ready for customers.
Crew Wendys
Wendys
Essexville, MI
09.2022 - 10.2023
- Handled customer orders per shift across lobby and drive-thru while keeping service moving during peak periods.
- Operated the POS in the front lobby and drive-thru to keep order flow accurate and efficient.
- Prepared beef products and ran the grill to meet customer demand throughout service.
- Logged temperature checks to support food safety standards and health department compliance.
- Dropped fried products on demand to match customer flow and keep the fryer station stocked.
- Cleaned and stocked restrooms, beverage stations, and the lobby to maintain a ready-to-serve environment.
Dishwasher
Big Boy
Essexville, MI
02.2021 - 09.2022
- Operated automatic dishwashing equipment and followed health department dishwashing procedures.
- Maintained guest restrooms and public trash containers to keep dining areas clean and presentable.
- Assisted servers with bussing tables and resetting sections to support smooth front-of-house flow.
- Cross-trained across three restaurant positions, building flexibility across seating, order entry, and dish duty.
- Delivered consistent guest support by balancing order taking, payment collection, and cleanliness tasks during busy shifts.
Sales Associate
Harbor Freight Tools
Bay City, MI
09.2020 - 02.2021
- Received truck shipments and stocked merchandise on shelves to keep inventory ready for sale.
- Completed morning replenishment to keep product levels aligned with customer demand.
- Assisted customers with special orders and loaded purchases when requested.
Service Champion
Taco Bell
Bay City, MI
07.2018 - 09.2020
- Operated the POS system in the lobby and drive thru to process orders accurately and keep lines moving.
- Dropped chicken, steak, and beef as needed to keep food preparation stocked for the team.
- Ran the fry station when needed to keep cinnabons, potatoes, and chips available through the night.
- Completed closing duties by cleaning grills, deck scrubbing, and mopping the back of house.
- Stocked the drive thru for the morning and kept opening supplies ready for the next shift.
Team Trainer
Burger King
Bay City, MI
04.2016 - 06.2018
- Trained new employees on position expectations and supervised early shifts until they were ready to work alone.
- Documented temperature readings in the food safety log and followed disposal steps for outdated product.
- Cleaned lobby and bathroom areas regularly, removing debris and pet waste to maintain a sanitary environment.
- Maintained cleanliness standards across guest areas by sweeping, sanitizing, and clearing unwanted debris.
- Reinforced daily work expectations for new team members while they learned each station and safety routine.
Education
High School Diploma - undefined
Pinconning High School
01-2012
Skills
- Customer service
- Customer complaint resolution
- Team training
- Upselling
- Shift supervision
- Cash handling
- Inventory control
- POS systems
- Store opening procedures
- Store closing procedures
- Conflict resolution
Certification
Food Handler Certification
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier
Wingstop Restaurant
04.2026 - Current
Cashier
The Souper Cafe
10.2023 - 08.2025
Crew Wendys
Wendys
09.2022 - 10.2023
Dishwasher
Big Boy
02.2021 - 09.2022
Sales Associate
Harbor Freight Tools
09.2020 - 02.2021
Service Champion
Taco Bell
07.2018 - 09.2020
Team Trainer
Burger King
04.2016 - 06.2018
High School Diploma - undefined
Pinconning High School