Micah O'Dell
Unionville,VA
Summary
Adept at enhancing customer experiences through expert menu recommendations and top-notch service, I honed my skills in food inspection and guest engagement at The Cove at Lake Anna as well as Texas Roadhouse. My proactive approach and strong work ethic led to significant repeat business, showcasing my ability to exceed employer expectations while supporting team members. I was also in the Army National Guard for three years in the state of Virginia, where I received my 12 Romeo, Interior Electrician MOS.
Overview
5
5
years of professional experience
Work History
Server and Bartender
Texas Roadhouse
Fredericksburg, VA
01.2024 - 11.2025
- Same as above
Server and Bartender
The Cove at Lake Anna
Mineral, VA
04.2021 - 11.2025
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in training new servers.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
Education
High School Diploma -
Orange County High School
Orange, VA05-2022
Some College (No Degree) - Nursing
Germanna Community College
Locust Dale, VASkills
- Food inspection
- Team member support
- Table resetting
- Daily specials memorization
- Hostess support
- Professional appearance
- Menu item recommendation
- Order accuracy
- Food running
- Guest engagement
- Positive guest interactions
- Strong work ethic
- Upselling techniques
- Customer service
Affiliations
- I love to go to the gym and I also love to golf.
References
References available upon request.
Timeline
Server and Bartender
Texas Roadhouse
01.2024 - 11.2025
Server and Bartender
The Cove at Lake Anna
04.2021 - 11.2025
High School Diploma -
Orange County High School
Some College (No Degree) - Nursing
Germanna Community College