Micah Phillips
South Georgia Medical Center
Hahira,GA
1
Certification
8
years of professional experience
Work History
Patient Access Representative
2 Years 2 Months- Achieved efficient patient intake registration and accurate insurance verification for improved service delivery.
- Delivered precise maintenance of patient records within systems, enhancing operational efficiency.
- Optimized scheduling and managed patient flow across departments to improve patient experience.
- Secured insurance eligibility and authorizations, enhancing care continuity.
- Streamlined payment collection and transaction processes, promoting financial accuracy.
- Maintained strict HIPAA compliance, ensuring patient confidentiality and trust.
- Facilitated effective check-in/check-out processes and resolved patient inquiries promptly.
- Addressed scheduling and insurance issues professionally, minimizing disruptions.
- Coordinated with healthcare providers to ensure comprehensive and seamless patient care.
Customer Service Representative
2 Years 1 Month- Assisted customers with product purchases, returns, and inquiries.
- Processed cash, credit, and debit transactions efficiently.
- Resolved customer complaints while maintaining satisfaction levels.
- Guided customers in locating products and provided store information.
- Supported inventory management and merchandising activities.
- Maintained accurate records of customer interactions including names, addresses, phone numbers, credit card details, and product sales.
- Developed a customer database by inputting detailed customer information.
Administrative Greeter/ Front Desk Support
3 Years 7 Months- Enhanced guest experiences through effective front desk and reception support.
- Streamlined scheduling and administrative processes to increase efficiency.
- Produced detailed documentation and reports using Microsoft Office tools.
- Optimized guest direction and office operations to improve daily functionality.
- Drove cross-departmental collaboration with marketing and project management to launch innovative products and services.
- Facilitated impactful board and executive committee meetings, culminating in an actionable plan endorsed by the board.
Education
Diploma - High school diploma
Skills
Customer service
Communication skills
Time management
Computer literacy
Guest services
Microsoft word
Microsoft excel
Leadership
Documentation review
Certification
CPR
Timeline
Patient Access Representative
South Georgia Medical Center
06.2024 - CurrentRead More
Customer Service Representative
Walmart
04.2022 - 05.2024Read More
Administrative Greeter/ Front Desk Support
Wyndham Destinations
08.2018 - 03.2022Read More
Lowndes High School
Diploma from High school diploma
Read More