Summary
Overview
Work History
Education
Skills
Timeline
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Micah Sheese

Columbus,OH

Summary

Results-driven sales professional with a strong foundation in economics and a proven track record of success in dynamic corporate environments. Experienced in contributing to the financial success of industry leaders such as Apple, T-Mobile, and Best Buy. Possess a comprehensive understanding of economic principles and their practical application in business strategy. Proven ability to analyze market trends, optimize financial performance, and drive strategic decision-making.

Overview

9
9
years of professional experience

Work History

Specialist

Apple
Columbus, OH
02.2022 - 09.2023
  • Tracked sales performance metrics to identify trends in the market place.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner while seeking solutions that met their needs.
  • Provided technical support to customers on all Apple products.
  • Maintained top metrics multiple consecutive months.

Sales Associate

T-Mobile
Cincinnati, OH
01.2017 - 02.2019
  • Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Resolved customer complaints regarding their mobile device experience in a timely manner.
  • Displayed strong telephone etiquette, addressing customer concerns in an effective manner.
  • Recognized by management for providing exceptional customer service, ranking #1 in Net Promoter Score across 10 states.

Sales Associate

Best Buy
01.2015 - 12.2017
  • Identified opportunities for cross-selling additional products or services to customers.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Recognized as an Achiever for outstanding sales.

Security Administrator Intern

Park National Bank
Newark, OH
05.2016 - 08.2016
  • Monitored user accounts for compliance with security policies, including password complexity requirements and account lockout settings.
  • Monitored and authorized employee and guest access to guard against theft.
  • Conducted regular audits of accounts to ensure that all systems are secure and compliant with industry standards.

Education

Bachelor of Arts - Economics

The Ohio State University
Columbus, OH
05-2024

Skills

  • Customer Relations
  • Proficient in Microsoft Suite
  • Proficient in RStudio, Stata, and Java
  • Sales Development
  • Product Sales
  • Complex Problem-Solving
  • Data Interpretation
  • Statistical Analysis

Timeline

Specialist

Apple
02.2022 - 09.2023

Sales Associate

T-Mobile
01.2017 - 02.2019

Security Administrator Intern

Park National Bank
05.2016 - 08.2016

Sales Associate

Best Buy
01.2015 - 12.2017

Bachelor of Arts - Economics

The Ohio State University

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Micah Sheese