Micah Swan
Deerfield Beach,FL
Summary
Professional hospitality expert with proven track record in leading and managing team operations. Known for exceptional interpersonal skills, adaptability, and fostering collaborative environment. Strong emphasis on customer satisfaction, conflict resolution, and operational efficiency. Consistently delivers high-quality service and results in dynamic and fast-paced settings.
Overview
4
4
years of professional experience
Work History
Server Shift Leader
Cracker Barrel Old County Store
12.2022 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Traveling Sales Representative
QuickCare
07.2022 - 12.2022
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
Manager
McDonald's
06.2021 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
- Stock management
- Reliable work performance
- Effective problem resolution
- Strong relationship-building abilities
- Proficient in managing disputes
- Detail-oriented approach
- Proficient in handling multiple tasks
- Project workflow oversight
Certificates
Golden Apron Award 2024
Front of House Brand Promise Champion of the Month - August 2024
Timeline
Server Shift Leader
Cracker Barrel Old County Store
12.2022 - Current
Traveling Sales Representative
QuickCare
07.2022 - 12.2022
Manager
McDonald's
06.2021 - 12.2021
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