Micah Wu
Yorba Linda,CA
Summary
Detail oriented and adept at ensuring high levels of tenant satisfaction. Effective at managing operational and financial aspects of a rental efficiently. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Manager
PMI Patron
Cypress , CA
06.2024 - Current
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Managed all maintenance requests from tenants in a timely manner.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
Front Desk Associate
East Lake Village HOA
Yorba Linda, CA
06.2023 - 05.2024
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Maintained daily records of all transactions, including payments and cancellations.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Answered phones, booked reservations, and responded to inquiries from customers.
Cashier
In-N-Out Burger
Yorba Linda , CA
05.2022 - 09.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Developed and maintained relationships with key customers, directly resulting in more sales.
Founder
Fish Central USA
Anaheim , CA
02.2020 - 05.2021
- Developed a comprehensive marketing strategy resulting in a 30% growth in sales.
- Negotiated contracts with key vendors in order to reduce operational costs by 15%.
- Developed a financial model in order to accurately track cash flow and profitability.
- Created a spreadsheet to track and manage budgets, directly resulting in a 10% decrease in expenses.
Education
High School Diploma -
Yorba Linda High School
Yorba Linda06-2024
Skills
- Relationship Development
- Property Management
- Marketing and Advertising
- Maintenance Scheduling
- Database Management
- Knowledge of leasing and market conditions
Certification
- Real Estate License (In Progress)
Timeline
Property Manager
PMI Patron
06.2024 - Current
Front Desk Associate
East Lake Village HOA
06.2023 - 05.2024
Cashier
In-N-Out Burger
05.2022 - 09.2022
Founder
Fish Central USA
02.2020 - 05.2021
High School Diploma -
Yorba Linda High School
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