Micaiah Kluttz
Social Services
Oakboro,NC
8
years of professional experience
Income maintenance professional prepared to leverage extensive casework experience in assessing client needs and determining eligibility for benefits. Proven ability to collaborate effectively within teams and adapt to changing policies and procedures. Known for strong client service skills and attention to detail, ensuring accurate and timely support.
Work History
Income Maintenance Caseworker
3 Years 1 Month- Assessed and confirmed client eligibility for social service programs including Medicaid, Work First Family Assistance, and Food and Nutrition Services, ensuring access to necessary resources.
- Assessed client eligibility for income maintenance programs, ensuring compliance with regulatory guidelines.
- Processed applications and renewals for benefits, maintaining accurate and comprehensive case records.
- Conducted interviews to gather necessary information, enhancing client service and support outcomes.
Athlete/Recruiter
3 Years 6 Months- Gained strong collaboration skills, while being an athlete, and improved my health. Reached out to new recruits, and gained insight on what potential athletes look forward to when deciding to join the team.
- Led practice sessions to enhance team performance and refine cheer routines.
- Developed training programs focusing on strength, flexibility, and skill development for team members.
- Coordinated with coaches to create strategic game day plans and performance schedules.
Orientation Leader
- Guided and taught incoming freshmen about the University and directed them to opportunities for their educational growth.
- Facilitated orientation sessions for new students, enhancing their transition to university life.
- Developed engaging materials and resources to support incoming students' needs and questions.
- Collaborated with campus departments to coordinate events and activities promoting student engagement.
Cashier/Food Lion To-Go
3 Months- Coordinated online orders for customer pickup, ensuring timely and accurate fulfillment. Facilitated customer service interactions to enhance satisfaction.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Paint Associate
3 Months- Provided customer assistance by sharing knowledge of home improvement products and techniques.
- Assisted customers in selecting paint products, ensuring optimal color and finish choices.
- Maintained inventory levels, conducting regular stock assessments to minimize shortages.
- Demonstrated expertise in mixing paint, achieving accurate color matching for customer satisfaction.
Shift Leader
7 Months- Directed a team of four employees in the seasonal department.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on store protocols and customer service standards.
- Led inventory management initiatives, optimizing stock levels and reducing excess inventory.
Retail Associate
1 Year 2 Months- Managed merchandising, operations, communication, and conflict resolution.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Organized merchandise displays, enhancing store aesthetics and promoting sales effectiveness.
- Maintained inventory accuracy through regular stock checks and effective loss prevention measures.
Youth Cheerleading
1 Month- Taught youth ages 5-8 fundamentals of cheerleading and dance, including technique, musicality, and teamwork.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Diploma
B.S. - Psychology, Cognitive Behavioral Neuropsychology
Skills
Customer service experience
HIPAA compliance
Verbal and written communication
Verbal communication
Relationship building
HIPAA
Clerical skills
Maintains confidentiality
Schedule management
Cultural sensitivity
Policy interpretation
Compliance standards
Data archiving
Accounting basics
Interviewing techniques
Reporting
Client assessment
Dean’s List
- Methodist University, Fayetteville, NC
- 2022-2023 Spring
Timeline
Income Maintenance Caseworker
Social Services
07.2023 - CurrentRead More
Orientation Leader
NSO Leader: Methodist University
08.2022 - 08.2022Read More
Cashier/Food Lion To-Go
Food Lion
05.2022 - 08.2022Read More
Paint Associate
Lowes
05.2021 - 08.2021Read More
Shift Leader
Hobby Lobby
05.2020 - 12.2020Read More
Athlete/Recruiter
Methodist University Cheer team
08.2019 - 02.2023Read More
Youth Cheerleading
Youth Leader
07.2018 - 08.2018Read More
Retail Associate
Tj Maxx
06.2018 - 08.2019Read More
Methodist University
B.S. from Psychology, Cognitive Behavioral Neuropsychology
Read More
South Stanly High School
Diploma
Read More