MiCayla Johnson
Wichita
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of employee laws and engagement, data entry, benefit administration, and payroll. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
6
6
years of professional experience
Work History
HR Assistant
King Of Freight
11.2022 - Current
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies. Oversaw FMLA and ADA for company.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Practicing and auditing payroll and commission for all employees.
Customer Service Representative/Technical Support Representative
Cox Communications
10.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Desk Supervisor
The Home Depot
03.2018 - 10.2021
- Enhanced customer satisfaction by efficiently resolving issues and providing exceptional service.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Managed team schedules to ensure adequate coverage during peak hours and reduce overtime expenses.
- Trained new employees on company policies, procedures, and software systems, ensuring a seamless transition into their roles.
- Collaborated with other departments to address guest needs promptly and effectively, resulting in positive feedback from guests.
- Maintained high standards of cleanliness throughout the property by coordinating housekeeping efforts regularly.
- Oversaw financial transactions at the front desk, ensuring accuracy in billing procedures and cash handling practices.
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy towards guest concerns.
- Prepared weekly employee work schedules to meet operational needs.
Education
Associate of Science - Business Administration
Butler Community College
Andover, KS12.2023
High School Diploma -
Wichita Heights High
Wichita05.2018
Skills
- HRIS Database Management
- New Employee Onboarding
- Benefits Administration
- Exit Interviews
- Conflict Resolution
- Employment Law Knowledge
- Payroll Administration
- Customer Service Orientation
- Microsoft Office Suite
- Data Analysis
- Time Management
- Attention to Detail
- Adaptability
- Problem Solving
- Decision Making
- Employee Engagement
- Administrative Skills
Timeline
HR Assistant
King Of Freight
11.2022 - Current
Customer Service Representative/Technical Support Representative
Cox Communications
10.2021 - 09.2022
Customer Service Desk Supervisor
The Home Depot
03.2018 - 10.2021
Associate of Science - Business Administration
Butler Community College
High School Diploma -
Wichita Heights High
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