Ashley Hayes
Sahuarita,AZ
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
HR Assistant
Watermark Communities
Tucson, AZ
06.2023 - Current
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Converted employee status from temporary to permanent.
- Developed and maintained HR policies and procedures.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Answered and redirected incoming phone calls for office.
- Participated in job fairs to recruit new talent.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coordinated employee relocation processes.
- Processed employee termination paperwork at direction of supervisory staff.
- Set up orientations and initial training for new employees.
- Checked references for potential candidates.
- Streamlined recruitment efforts by implementing applicant tracking systems and improving candidate screening processes.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Memory Care Director
Cogir Management USA
Tucson, AZ
12.2021 - 06.2023
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Coordinated community outreach events to raise awareness about Alzheimer''s disease, contributing to a more informed public understanding of dementia-related issues.
- Evaluated staffing needs regularly, adjusting schedules as necessary to maintain proper coverage while minimizing overtime costs.
- Conducted tours of facility to prospective residents and families.
- Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Office Manager/wellness Coordinator
Pennant
Tucson, AZ
12.2019 - 05.2022
- Created, maintained and updated filing systems for paper and electronic documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated special projects and managed schedules.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Established team priorities, maintained schedules and monitored performance.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled finances to lower costs and keep business operating within budget.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Defined clear targets and objectives and communicated to other team members.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
General Studies
Indiana Public Homeschool
Indianapolis, IN05.2008
Skills
- Open enrollment coordination
- Administrative Skills
- Staff Development
- HR software proficiency
- Business Administration
- Recruitment
- Compliance Reporting
- Corporate Compliance
- Staff education and training
- Report Preparation
- Labor law knowledge
- Recruitment Management
- Processing Grievance Documentation
- Critical Thinking
- Generating Reports
- Human Resource Information System HRIS
- Teaching
- HRIS database management
- Records Maintenance
- Job Analysis
- Team Player
- Scheduling
- Inventory Management
- Clerical Support
- Microsoft Office
- Applicant interviewing
- Office Organization
- Staff Management
- Office Administration
- Administrative Support
- Human Resources Management System HRMS
- Benefits Administration
Timeline
HR Assistant
Watermark Communities
06.2023 - Current
Memory Care Director
Cogir Management USA
12.2021 - 06.2023
Office Manager/wellness Coordinator
Pennant
12.2019 - 05.2022
General Studies
Indiana Public Homeschool