Micayla Valentin
Mesa,AZ
Summary
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Sky Vista Senior Living Community
Mesa, AZ
09.2023 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor and hospice nurse (if applicable).
Waitress
Dennys Restaurant
Mesa, AZ
09.2012 - 09.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Customer Service Representative
The Home Depot Inc
Tempe, AZ
02.2017 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Sequoia Star Academy
Mesa AZ05.2013
Skills
- Meal Preparation
- Care Plan Adherence
- Basic Housekeeping
- Mobility Assistance
- HIPAA Compliance
- Patient Companionship
- ADL Assistance
- Incident Reporting
- First Aid and Safety
- Respectful and Compassionate
- Dependable and Responsible
- Behavior Redirection
- Multitasking and Organization
- Compassionate Communication
- Time Management
- Relationship Building
Certification
- First aid and CPR certified
- Fingerprint Clearance Card
Timeline
Caregiver
Sky Vista Senior Living Community
09.2023 - Current
Customer Service Representative
The Home Depot Inc
02.2017 - 08.2023
Waitress
Dennys Restaurant
09.2012 - 09.2023
High School Diploma -
Sequoia Star Academy
- First aid and CPR certified
- Fingerprint Clearance Card
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