Micayla Walsh
San Antonio,Texas
Summary
Adaptable and socially adept employee with experience in customer service, customer care, and overall experience providing skills. Well-versed in conversations surrounding the business and it's aspects as well as knowing the answers to a large spectrum of questions that may come up. Highly confident handling large groups of people and ensuring the satisfaction and well-being of each individual. Ensuring the smooth process of each ordered assignment is of utmost priority and that it is carried out correctly.
Overview
9
9
years of professional experience
Work History
Hostess
PINSTACK
San Antonio, TX
11.2022 - Current
- Welcomed and seated guests, ensuring prompt and friendly service.
- Managed reservation system efficiently to optimize dining flow.
- Coordinated with kitchen staff to communicate guest needs effectively.
- Assisted in maintaining cleanliness and organization of dining area.
- Addressed customer inquiries and resolved issues promptly and courteously.
- Supported team members during busy shifts, enhancing overall efficiency.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Funeral Director's Assistant
Mission Park Funeral Chapels And Cemeteries
San Antonio, TX
10.2024 - 05.2025
- Assisted in preparing deceased individuals for viewings and services, ensuring dignity and respect for the decedent.
- Supported funeral directors in arranging transportation logistics for families and deceased.
- Maintained cleanliness and organization of funeral home facilities to provide a comfortable and welcoming environment.
- Provided compassion, advice, and support to grieving families during visitations and memorial services.
- Organized paperwork and documentation related to service arrangements, ensuring accuracy and compliance.
- Collaborated with team members to ensure seamless execution of funeral services and ceremonies.
- Developed understanding of various cultural practices related to funerals, enhancing service personalization.
- Improved overall efficiency by assisting in the coordination of funeral services, visitations, and receptions.
- Contributed to a seamless client experience by arranging floral displays and setting up audio/visual equipment for services.
Veterinary Intern
Ellison Drive Animal Hospital
San Antonio, TX
06.2016 - 08.2016
- Assisted in diagnosing and treating various animal health conditions.
- Educated pet owners on proper care and preventive health measures.
- Contributed consistently towards maintaining high standards of cleanliness throughout the clinic premises.
- Assisted in dental cleanings and extractions, promoting oral health among the clinic''s patients.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Administered medications accurately and safely to support effective treatments of various conditions.
- Performed laboratory tests efficiently, aiding in accurate diagnoses and appropriate treatment plans.
Education
Bachelor In Applied Science - Mortuary Sciences
San Antonio College
San AntonioHighschool GED -
William H. Taft Highschool
San Antonio, TX06.2021
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Hospitality service expertise
- Special requests handling
- Seating arrangements
- Service prioritization
- Adaptability
Additional Information
Student Volunteer at City Church for youth group services of around 15-20 children. [2014-2017]
Timeline
Funeral Director's Assistant
Mission Park Funeral Chapels And Cemeteries
10.2024 - 05.2025
Hostess
PINSTACK
11.2022 - Current
Veterinary Intern
Ellison Drive Animal Hospital
06.2016 - 08.2016
Bachelor In Applied Science - Mortuary Sciences
San Antonio College
Highschool GED -
William H. Taft Highschool