Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Micayla Walsh

San Antonio,Texas

Summary

Adaptable and socially adept employee with experience in customer service, customer care, and overall experience providing skills. Well-versed in conversations surrounding the business and it's aspects as well as knowing the answers to a large spectrum of questions that may come up. Highly confident handling large groups of people and ensuring the satisfaction and well-being of each individual. Ensuring the smooth process of each ordered assignment is of utmost priority and that it is carried out correctly.

Overview

9
9
years of professional experience

Work History

Hostess

PINSTACK
11.2022 - Current
  • Welcomed and seated guests, ensuring prompt and friendly service.
  • Managed reservation system efficiently to optimize dining flow.
  • Coordinated with kitchen staff to communicate guest needs effectively.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Addressed customer inquiries and resolved issues promptly and courteously.
  • Supported team members during busy shifts, enhancing overall efficiency.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Funeral Director's Assistant

Mission Park Funeral Chapels And Cemeteries
10.2024 - 05.2025
  • Assisted in preparing deceased individuals for viewings and services, ensuring dignity and respect for the decedent.
  • Supported funeral directors in arranging transportation logistics for families and deceased.
  • Maintained cleanliness and organization of funeral home facilities to provide a comfortable and welcoming environment.
  • Provided compassion, advice, and support to grieving families during visitations and memorial services.
  • Organized paperwork and documentation related to service arrangements, ensuring accuracy and compliance.
  • Collaborated with team members to ensure seamless execution of funeral services and ceremonies.
  • Developed understanding of various cultural practices related to funerals, enhancing service personalization.
  • Improved overall efficiency by assisting in the coordination of funeral services, visitations, and receptions.
  • Contributed to a seamless client experience by arranging floral displays and setting up audio/visual equipment for services.

Veterinary Intern

Ellison Drive Animal Hospital
06.2016 - 08.2016
  • Assisted in diagnosing and treating various animal health conditions.
  • Educated pet owners on proper care and preventive health measures.

  • Contributed consistently towards maintaining high standards of cleanliness throughout the clinic premises.
  • Assisted in dental cleanings and extractions, promoting oral health among the clinic''s patients.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
  • Administered medications accurately and safely to support effective treatments of various conditions.
  • Performed laboratory tests efficiently, aiding in accurate diagnoses and appropriate treatment plans.

Education

Bachelor In Applied Science - Mortuary Sciences

San Antonio College
San Antonio

Highschool GED -

William H. Taft Highschool
San Antonio, TX
06.2021

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Interactive communication skills
  • Greeting guests
  • Hospitality service expertise
  • Special requests handling
  • Seating arrangements
  • Service prioritization
  • Adaptability

Additional Information

Student Volunteer at City Church for youth group services of around 15-20 children. [2014-2017]

Timeline

Funeral Director's Assistant

Mission Park Funeral Chapels And Cemeteries
10.2024 - 05.2025

Hostess

PINSTACK
11.2022 - Current

Veterinary Intern

Ellison Drive Animal Hospital
06.2016 - 08.2016

Bachelor In Applied Science - Mortuary Sciences

San Antonio College

Highschool GED -

William H. Taft Highschool
Micayla Walsh