Miceala Davis
Fort Worth
Summary
Dynamic Transaction Specialist with extensive experience at JP Morgan Chase, excelling in data analysis and employee training. Proven track record of enhancing operational efficiency and client satisfaction through effective communication and critical thinking. Recognized for maintaining compliance and delivering high-quality results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Transaction Specialist IV — Receivables
JP Morgan Chase
Fort Worth
11.2015 - Current
- Oversaw training with new employees on daily expectations and goals while getting them prepared for evolving metrics and targets.
- Developed strategic plans for the team to optimize their work.
- Executed negotiation and outsourced work.
- Responsible for checking the quality of work being processed and delivered to clients to prevent any breaches.
- Processed customer transactions efficiently and accurately.
- Managed account inquiries and resolved issues promptly.
- Coordinated communication between departments to enhance service quality.
- Performed research tasks as needed to answer customer questions or resolve discrepancies related to transactions.
- Resolved customer complaints in a timely manner.
- Collaborated with team members to streamline workflow efficiencies.
- Analyzed transaction data to identify trends and improve processes.
- Trained new staff on operational procedures and best practices.
- Maintained compliance with internal policies and regulatory requirements.
Reject Specialist — Receivables
JP Morgan Chase
Fort Worth
11.2015 - Current
- Prepared client remittances and reconciled to the remittance period.
- Problem solving and creative thinking when fixing batches.
- Research and reprocess rejected batches within a 24-hour period.
- Facilitated client interactions to address financial inquiries and service requests.
- Collaborated with teams to enhance operational efficiency and streamline processes.
- Analyzed financial data to support risk assessment and management initiatives.
- Assisted in the preparation of reports for senior management review and decision-making.
- Coordinated project timelines and deliverables across multiple departments effectively.
- Managed vendor relationships to optimize service delivery and support operations.
- Assisted in developing strategies to increase customer satisfaction levels.
Remittance Specialist — Receivables
JP Morgan Chase
Fort Worth
11.2015 - Current
- Prepared batches of work by extracting checks and remittances from envelopes and introduced extracted data into the system, followed standard operating procedures and client specific instructions.
- Maintained and built high production and quality standards in target area while striving to exceed site goals every month.
- Used sound judgment to work up moderately complex tasks per client instructions while having limited direct supervision to fund client deposits under multiple platforms.
- Exemplary knowledge of the scannable process and end to end process.
- Thorough knowledge of Wholesale Receivables products and services.
- Detail oriented with high levels of accuracy.
- Strong interpersonal skills.
- Ability to prioritize assignments and meet deadlines.
- Proficient with Microsoft Office.
- Partner with supervisors and managers to improve individual and team performance.
- Participate in projects and process improvements that support continuous improvement.
- Assist with planning and preparation of departmental quality and procedural reviews.
Packaging Machine Operator / Packaging Technician
Frito-Lay
Irving
05.2006 - 04.2014
- Ensured product meets required standards by conducting quality checks to ensure customer satisfaction.
- Met performance benchmarks in all areas consistently (speed, accuracy, quality, and volume).
- Executed troubleshooting of the Packaging Assist Line (PAL) to meet daily production schedule.
- Executed troubleshooting of Packaging Assist Line (PAL), maintaining daily production schedule.
- Monitored machine performance, ensuring optimal operation and consistent quality output.
- Checked and adjusted machine settings to ensure proper operation.
- Assisted in troubleshooting equipment issues to minimize disruptions in workflow.
- Checked and adjusted machine settings, ensuring efficient operation and minimizing disruptions.
- Performed various office tasks in the creation of documents, communication articles, posters, etc.
- Performed regular maintenance on machines according to manufacturer specifications.
- Identified potential areas of improvement in the production process through observation.
Education
Business Administration -
Ashford University
San Diego, CA06-2026
Associate of Applied Science -
Tarrant County Community College
Arlington, TX01-2019
Associate of Business Administration -
Tarrant County Community College
Arlington, TX01-2019
Skills
- Data entry and management
- Customer service
- Client relationship building
- Data management
- Regulatory compliance
- Financial management
- Financial forecasting
- Risk assessment
- Reconciling charges
- Deadline management
- Spreadsheet management
- Effective communication
- Written communication
- Team collaboration
- Critical thinking
- Fraud detection
- Financial analysis
- Confidentiality
- Word processing
- Risk assessment
- Reconciling charges
- Written communication
Timeline
Transaction Specialist IV — Receivables
JP Morgan Chase
11.2015 - Current
Reject Specialist — Receivables
JP Morgan Chase
11.2015 - Current
Remittance Specialist — Receivables
JP Morgan Chase
11.2015 - Current
Packaging Machine Operator / Packaging Technician
Frito-Lay
05.2006 - 04.2014
Business Administration -
Ashford University
Associate of Applied Science -
Tarrant County Community College
Associate of Business Administration -
Tarrant County Community College