Summary
Overview
Work History
Education
Skills
Timeline
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Miceala O'Dell

Summary

Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

11
11
years of professional experience

Work History

Associate

Speedway Gas Station
09.2022 - Current
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Shift Leader

Dunkin' Brands
11.2012 - 12.2018
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Education

Certified Nurses Assistant - Nursing

Silhouette Nursing
Middletown, NY
06.2005

High School Diploma -

Valley Central High School
Montgomery, NY
06.2004

Skills

    • Management Support
    • Data Entry
    • Program Support
    • Workplace Safety
    • Attention to Detail
      • Cash Handling
      • Time Management
      • Loyalty Program Promotion
      • Performance Improvement
      • Oral Communication

Timeline

Associate

Speedway Gas Station
09.2022 - Current

Shift Leader

Dunkin' Brands
11.2012 - 12.2018

Certified Nurses Assistant - Nursing

Silhouette Nursing

High School Diploma -

Valley Central High School

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Miceala O'Dell