Micha Jordan
Bessemer,AL
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in multiple customer service roles with high-volume customer demands.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Clinical Health Network
Birmingham, AL
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Developed strong relationships with customers by providing personalized assistance and support
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Contacted customers about potential service upgrades, new services and account changes
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Call Expert
T-Mobile
Birmingham, AL
02.2018 - 07.2022
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Educated customers where applicable to alleviate need for future contact
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up
- Recommended potential products or services after analyzing customer needs
- Documented customer correspondence in CRM to track requests, problems and solutions
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
Inventory Specialist
RGIS Inventory
Birmingham, IA
09.2015 - 04.2017
- Participated in physical inventory counts to keep information accurate and current
- Coordinated inventory, stocking and ordering
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Identified unproductive inventory for disposition, optimizing stock productivity
- Developed relationships with suppliers to obtain competitive prices
- Received and counted stock items, recording data manually or on computer for inventory purposes
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Stocked shelves, racks and bins with new or transferred merchandise
- Demonstrated great teamwork skills with staff members involved in production and transport
- Printed accurate labels and applied to boxes, crates and containers prior to shipment
- Tracked outgoing orders to provide shipping status to customers.
Education
Associate of Applied Science Pharmaceutical Sciences -
Ultimate Medical Academy - Clearwater
Clearwater, FLHigh School Diploma -
Jackson Olin High
Birmingham, ALSkills
- Customer Service
- Order Processing
- Data Entry
- Inbound Customer Service
- Problem Resolution
- Payment Processing
- Documentation and Reporting
- Product Knowledge
- Computer Skills
- Call Documentation
- Sales and Upselling
- Communication
- Organization
- Teamwork and Collaboration
Timeline
Customer Service Representative
Clinical Health Network
10.2023 - Current
Call Expert
T-Mobile
02.2018 - 07.2022
Inventory Specialist
RGIS Inventory
09.2015 - 04.2017
Associate of Applied Science Pharmaceutical Sciences -
Ultimate Medical Academy - Clearwater
High School Diploma -
Jackson Olin High
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