Michael Duly
Austin,TX
Summary
Dynamic Assistant Community Manager with extensive hands-on experience and a deep understanding of business operations, the leasing process, effective marketing strategies, budget management, resident retention, conflict resolution, and exceptional communicational skills. Proven ability to leverage market trends, drive brand visibility, and increase occupancy. Consistent leader and collaborative team player, dedicated to fostering a positive work environment. Holds a strong educational background in real estate law and residential community management, with expertise in accounting, asset management, and contemporary economics. Eager to leverage skills and knowledge to drive success in a strategic, goal-oriented organization. Available transfer for immediate contribution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing and Marketing Manager
Greystar Property Management
11.2024 - Current
- Developed and implemented marketing strategies to enhance property visibility and attract prospective tenants.
- Managed leasing operations, ensuring compliance with local regulations and company policies.
- Conducted market research to identify trends, pricing strategies, and competitive positioning for properties.
- Collaborated with maintenance teams to resolve tenant concerns and improve overall resident satisfaction.
- Analyzed lease agreements to ensure accuracy and adherence to legal standards before execution.
- Fostered relationships with local businesses to enhance community engagement and brand visibility through direct outreach, partnerships, and established tabling events.
- Led initiatives to optimize online marketing channels, increasing lead generation through digital platforms.
- Performed interviews, trained and mentored junior staff on effective leasing practices and customer service techniques.
- Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.
- Implemented initiatives aimed at improving property aesthetics and amenities, enhancing the overall appeal of the community for current residents and prospective renters.
- Conducted regular market analyses to remain informed about current trends affecting rental rates or tenant preferences, adjusting marketing strategies accordingly for optimal performance outcomes.
- Developed targeted advertising materials tailored to specific demographics, effectively reaching desired audiences and driving new leasing and resident renewal interest.
- Coordinated vendor operations, and managed daily on-site staff duties to execute timely leasing goals and budget management.
Leasing Agent
Housing Scout
09.2022 - 11.2024
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Managed a smooth move-in process by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and leading engaging property tours.
Server
Pappasito's Cantina
12.2020 - 11.2024
- Enhanced customer satisfaction by promptly attending to guest needs and providing personalized service.
- Implemented effective communication strategies with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Delivery Driver Assistant
FedEx
11.2021 - 02.2022
- Contributed to overall team success by consistently meeting daily delivery goals.
- Efficiently sorted packages based on priority status, enabling faster processing of high-priority shipments during peak periods.
- Seasonal employee delivering packages to drop-off locations and stocking trucks prior to delivery for smooth operation.
Fast Food Employee
Chick-Fil-A Restaurant
09.2019 - 04.2020
- Demonstrated versatility by cross-training in various positions such as cashier, and drive-thru attendant.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced teamwork within staff, promoting collaboration and communication during busy shifts.
- Contributed in highly effective business operation, until laid off due to covid-19 pandemic.
Volunteer
North Side Baptist Church
06.2014 - Current
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited our community at large.
- Participated in mission trips to the countries of Honduras, and Brazil multiple times, as well as counseling local events.
- Participated in various community service events to support needing communities.
Education
Associate of Applied Science - Business Administration And Management
Austin Community College
Austin, TX12-2025
High School Diploma -
Weatherford High School
Weatherford, TX05-2019
Skills
- Project time and operations management
- Efficient social media and marketing strategies
- Public presentation and personal speaking
- Successful property management and business operations
- Valuable leasing and customer service techniques
- Established leadership and teamwork
- Strong work ethic and dedicated contribution
- Exceeding target leasing goals and budgeted occupancy
- Professional communicator in bilingual transactions
- Highly proficient with entrata, microsoft teams, excel, powerpoint, outlook, and yardi
Accomplishments
- Exceeded expectations in rate growth and yearly profits.
- Implementing successful marketing campaigns, and raised brand visibility through outreach and engaging resident events.
- Achieved an improved efficiency of accounting sources for leasing rates by introducing enhanced excel workbooks for daily tasks.
- Achieved 0% to 100% pre-lease for 304 leases within 7 months by managing all leasing and marketing with accuracy and efficiency.
- Supervised team of 9 members while satisfying all resident's needs, and coordinating all leasing and marketing strategies.
- Raised renewal rate percentages, and enhanced new prospect interest amongst the community.
Certification
- Licensed Texas Real Estate Agent (TREC)
- College Graduate
- High School Graduate
- Dale Carnegie Sales Training (Greystar)
- Various Leadership, Marketing, Leasing, and Fair Housing Law Trainings (Greystar)
- Current Leasing Manager of the year nominee (Austin, Tx region)
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Leasing and Marketing Manager
Greystar Property Management
11.2024 - Current
Leasing Agent
Housing Scout
09.2022 - 11.2024
Delivery Driver Assistant
FedEx
11.2021 - 02.2022
Server
Pappasito's Cantina
12.2020 - 11.2024
Fast Food Employee
Chick-Fil-A Restaurant
09.2019 - 04.2020
Volunteer
North Side Baptist Church
06.2014 - Current
Associate of Applied Science - Business Administration And Management
Austin Community College
High School Diploma -
Weatherford High School