Michael Abaloz
Chuys
Davenport ,FL
10
years of professional experience
Dynamic server with exceptional customer service skills, adept in relationship management and suggestive selling. Committed to enhancing guest experiences and driving sales through effective communication and task prioritization.
Work History
Server
3 Years 11 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed orders and communicated effectively with kitchen staff to ensure timely service.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Upsold daily specials and beverages, contributing to increased sales revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bar Manager
2 Years 2 Months- Oversaw daily bar operations, ensuring smooth service and adherence to health regulations.
- Developed and implemented seasonal cocktail menus, enhancing guest experience and driving sales.
- Trained and mentored bartending staff, fostering a collaborative team environment and improving service quality.
- Managed inventory levels and ordering processes, optimizing costs while maintaining product availability.
- Collaborated with management on promotional events, boosting brand visibility and attracting new clientele.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
1 Year 2 Months- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Collaborated with kitchen staff to synchronize beverage service during peak hours.
- Trained new bartenders on cocktail preparation and customer service protocols.
Server
1 Year- Collaborated with team members to streamline service operations during peak hours.
- Monitored inventory levels of supplies, reporting shortages to management for timely replenishment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Busser
10 MonthsCamp Counselor
1 Month- Supervised daily camp operations, ensuring safety and adherence to wildlife conservation guidelines.
- Developed and implemented engaging educational programs about local ecosystems for campers.
- Facilitated team-building activities, enhancing group cooperation and communication skills among participants.
- Trained junior counselors on best practices in child supervision and environmental education techniques.
Summer Camp Counselor
1 Month- Led educational programs on wildlife conservation principles for diverse age groups.
- Developed engaging outdoor activities to enhance campers' understanding of environmental stewardship.
- Supervised daily camp operations, ensuring adherence to safety protocols and regulations.
- Mentored junior counselors, providing guidance on best practices and conflict resolution strategies.
Education
No Degree - Marine Biology
No Degree - Business Management
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Customer service
Memory retention
Cleanliness standards
Safe food handling
Menu memorization
Food safety practices
Suggestive selling
Guest relations management
Relationship management
Dining area maintenance
Allergy awareness
Tableside etiquette
Task prioritization
Food sales and promotion
Guest seating
Table setting
Item promotion
Customer feedback management
Timeline
Server
Chuys
09.2022 - CurrentRead More
Bar Manager
Shells Seafood Restaurant
06.2020 - 08.2022Read More
Bartender
Shells Seafood Restaurant
03.2019 - 05.2020Read More
Server
Omni Hotels & Resorts
01.2018 - 01.2019Read More
Camp Counselor
Florida Fish and Wildlife Conservation Commission
06.2017 - 07.2017Read More
Busser
Omni Hotels & Resorts
03.2017 - 01.2018Read More
Summer Camp Counselor
Florida Fish and Wildlife Conservation Commission
06.2016 - 07.2016Read More
University of South Florida
No Degree from Marine Biology
Read More
University of South Florida
No Degree from Business Management
Read More
Ridge Community
High School Diploma
Read More