Michael Abril
Astoria
Summary
Results-driven banking professional with expertise in client relationship management and digital banking tools. Enhances customer satisfaction through effective problem-solving and attention to detail. Skilled in money handling and database management, supporting team success and client loyalty. Experienced in mentoring staff, improving processes, and resolving conflicts to achieve sales and service targets.
Overview
10
10
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Woodside
11.2024 - Current
- Enhanced client experience by resolving complex account issues and educating customers on digital banking tools, leading to improved satisfaction and reduced wait times.
- Built and deepened client relationships through needs-based financial conversations, identifying opportunities for various products aligned with clients’ financial goals.
- Managed daily cash operations and transactions (deposits, withdrawals, wire transfers, account servicing) with accuracy and adherence to compliance and risk controls, ensuring smooth branch operations.
Sales Support Associate
Madewell
New York
05.2022 - 07.2023
- Delivered exceptional customer service by efficiently processing transactions and resolving customer inquiries
- Supported inventory management operations by receiving shipments, organizing stockroom merchandise, and maintaining accurate inventory levels
- Demonstrated strong attention to detail and time-management skills in a fast-paced retail environment while consistently meeting operational and customer service expectations
Intern
Morgan Stanley
New York
09.2016 - 06.2020
- Assisted Institutional Equity Division with regulatory and audit assignments, coordinating with auditors to provide necessary documentation
- Utilized Excel to electronically update clients' agreements in internal database and created master list of client agreements
- Reviewed client listed options application forms to ensure clear and accurate recording of client data per internal procedures
- Updated various client documentation trackers to accurately reflect each master agreement amendment in place
Education
B.S. - Finance
Siena College
Loudonville, NY05-2024
Some College (No Degree) - Study Abroad
Centre D’Études Franco-Américain De Management
Lyon, FranceSkills
- Money handling
- Financial product knowledge
- Client relationship management
- Digital banking tools
- Data Entry
- Database Management
- Microsoft Suite proficiency
- Familiar with HTML
- Familiar with CSS
- Familiar with JavaScript
- Problem solving
- Attention to detail
- Team Collaboration
- Time Management
- Adaptability
- Fluent in Spanish
Campus Involvement
- Member, Financial Management Association, Loudonville, Loudonville, NY, 01/01/23, 05/31/24
- Treasurer, Spanish Language and Culture Club, Loudonville, Loudonville, NY, 09/01/22, 05/31/24
- Secretary, Environmental Club, Loudonville, Loudonville, NY, 11/01/22, 05/31/24
- Team Captain, Siena Club Soccer, Loudonville, Loudonville, NY, 08/01/20, 05/31/24
- Tutor, Managerial Finance I, Loudonville, Loudonville, NY, 09/01/23, 11/30/23
Timeline
Associate Banker
JPMorgan Chase
11.2024 - Current
Sales Support Associate
Madewell
05.2022 - 07.2023
Intern
Morgan Stanley
09.2016 - 06.2020
B.S. - Finance
Siena College
Some College (No Degree) - Study Abroad
Centre D’Études Franco-Américain De Management