Summary
Overview
Work History
Education
Skills
Education and Training
References
Languages
Timeline
Generic

Michael Aguda

Brooklyn,NY

Summary

Dynamic server with extensive experience at Mamajuana Cafe, excelling in exceptional customer service and fine dining expertise. Proficient in POS systems and food allergy awareness, I effectively trained new staff and enhanced guest engagement, leading to increased sales and customer satisfaction. Passionate about delivering memorable dining experiences.

Overview

3
3
years of professional experience

Work History

Server

Mamajuana Cafe
Houston, Texas
06.2023 - 02.2025
  • Processed cash transactions in accordance with company policies.
  • Delivered wine selections utilizing proper glassware for enhanced presentation.
  • Executed opening and closing responsibilities, including setup of dining area and supply replenishment.
  • Coordinated with hosts, bussers, and kitchen staff to improve customer service experience.
  • Promptly delivered food orders while maintaining professional interactions.
  • Informed customers about daily specials and signature menu items to increase engagement.
  • Verified guest identification to ensure adherence to legal age regulations for alcohol service.
  • Resolved complaints efficiently by collaborating with kitchen staff for timely replacements.

Server/Restaurant Host

Mamajuana Cafe
West New York, NJ
06.2022 - 05.2023
  • Trained new employees on restaurant procedures and plating techniques.
  • Maintained up-to-date knowledge of menu items, garnishes, ingredients, and preparation methods.
  • Greeted guests and presented menus without delay.
  • Checked food quality prior to serving to ensure standards.
  • Performed opening and closing duties, including dining area setup and supply restocking.
  • Collected guest feedback to address concerns and provided beverage refills.
  • Assisted in preparing salads, appetizers, and desserts to expedite service.
  • Promoted desserts, appetizers, and specialty drinks to enhance sales.

Education

Associate of Arts - Business Administration And Management

Lone Star College
Houston, TX
12-2024

Skills

  • Foreign language proficiency
  • Fine dining and upscale dining expertise
  • Exceptional customer service
  • Food allergy awareness
  • POS system operations
  • Event service and bottle service

Education and Training

other

References

References available upon request.

Languages

Spanish
Professional
German
Native/ Bilingual
Yoruba
Native/ Bilingual
English
Professional

Timeline

Server

Mamajuana Cafe
06.2023 - 02.2025

Server/Restaurant Host

Mamajuana Cafe
06.2022 - 05.2023

Associate of Arts - Business Administration And Management

Lone Star College

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