Michael Akins

• Planned, scheduled, and delegated daily work to team of employees.
• Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
• Repaired, upgraded and inspected electronic, electrical and mechanical systems.
• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
• Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
• Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.

• Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
• Maintained safety standards during installations, reducing the incidence of workplace accidents.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
• Coordinated with customers to meet needs and requirements swiftly and to high standards.
• Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.

Ensured proper installation and functionality of VoIP systems through detailed testing.