MICHAEL ALCASID
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Senior DME Specialist
Astrana Health
Alhambra, California
02.2024 - Current
- Coordinated patient care initiatives to improve service delivery and elevate client satisfaction.
- Processed durable medical equipment (DME) orders for patient needs and related CPT codes for urology, ostomy, incontinence, and wound care supplies.
- Coordinate insurance authorization requirements and follow orders through completion.
- Coordinate drop-ship orders for urology, ostomy, and other medical supplies and distribute requests to the appropriate teams.
- Communicate with hospitals and internal departments regarding member discharges, equipment needs, documentation, and order status.
- Coordinate equipment ranging from walkers, canes, commodes, hospital beds, and wheelchairs to back braces, wrist braces, and other home-use medical equipment.
- Conducted regular quality checks on health records to ensure compliance with standards.
- Developed training materials for new staff on healthcare protocols and systems usage.
- Supported data entry efforts into electronic health records for accurate patient information management.
- Provided technical support for customers in resolving complex issues.
- Analyzed customer needs and recommended appropriate products or services.
Patient Service Technician - Driver
Verio Healthcare
Chatsworth, CA
02.2021 - 04.2023
- Delivered and picked up equipment for homecare patients, ensuring timely access to necessary medical supplies.
- Delivers and picks up equipment from homecare patients.
- Assists patients in solving problems regarding equipment use. Scheduled and organized daily deliveries and pickups based on geographic territory, optimizing routes for efficiency.
- Sets up equipment and instructs patients on the basic use of equipment.
- Completed paperwork for daily deliveries, pickups, reimbursements, and vehicle maintenance, facilitating smooth operations and compliance.
- Responded to emergency delivery calls during on-call shifts.
- Performs routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes. Reports malfunction to supervisor.
- Executed tasks assigned by supervisor.
Medical Transport / Lead Staf fMedical Transport / Lead
Care FacilityRidgewood Care Facility
01.2013 - 02.2021
- Organized and filed documents in designated locations to maintain accurate records.
- Coordinated and confirmed doctor appointments for clients
- Must pick passengers from various location and convey them between places
- Prepare monthly medications for each clients, Responding to the calls and tracking clients using the Uber app
- Receiving calls and following their location through software
- Oversaw inventory supplies and stock levels for each facility
- Call and update doctor appointments
- Organized and distributed monthly medications for each client, Responding to the calls and tracking clients using the Uber app
- Manage all expenses of each clients (clothing,food,etc)
Education
Bachelor's Degree - Nursing Practice
University Of Perpetual Nursing School Manila
06.2003 - 03.2007
Skills
- Patient care coordination
- Insurance authorization
- Electronic health records
- Equipment processing
- Equipment maintenance
- Task coordination
Timeline
Senior DME Specialist
Astrana Health
02.2024 - Current
Patient Service Technician - Driver
Verio Healthcare
02.2021 - 04.2023
Medical Transport / Lead Staf fMedical Transport / Lead
Care FacilityRidgewood Care Facility
01.2013 - 02.2021
Bachelor's Degree - Nursing Practice
University Of Perpetual Nursing School Manila
06.2003 - 03.2007