MICHAEL ALEXANDER MIER
Miami
Summary
Security professional with experience protecting critical transportation infrastructure and conducting threat detection operations in high-volume environments. Currently serving as a Transportation Security Officer with the Transportation Security Administration (TSA) where I perform passenger screening, enforce federal security procedures, and identify suspicious behaviors. Experienced in behavioral observation, public interaction, and responding to potential security risks. Background also includes financial transaction monitoring and customer service leadership. Bilingual in English and Spanish with strong communication and team coordination abilities.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration (TSA)
Miami, Florida
07.2023 - Current
- Responsible for protecting the nation's transportation systems by conducting security screening of passengers and baggage at a major international airport.
- Selected as a Threat Detection Expert (TDE) responsible for identifying behavioral indicators of risk.
- Serve as an On-the-Job Training Coach mentoring newly hired officers on screening procedures.
- Identify prohibited items and security threats entering sterile airport areas.
- Utilize situational awareness and behavioral analysis to detect suspicious activities.
- Communicate security alarms and incidents to supervisory personnel and law enforcement partners.
- Maintain professionalism while interacting with passengers from diverse backgrounds.
- Enforce federal regulations and TSA standard operating procedures.
- Hours per week: 40
- Supervisor: Available upon request
Sales Associate / Microsoft Product Specialist
Best Buy
Miami, Florida
10.2018 - 07.2023
- Trained sales associates on Microsoft products and technology solutions.
- Assisted management in achieving quarterly sales and performance goals.
- Generated sales reports and monitored product performance.
- Organized promotional events and product demonstrations.
- Applied strong communication and problem-solving skills to meet customer needs.
- Hours per week: 40
- Supervisor: Available upon request
Banking Associate
Mercantil Bank (Amerant Bank)
Doral, Florida
04.2018 - 10.2018
- Processed deposits, withdrawals, and financial account transactions.
- Balanced cash drawers and maintained accurate financial records.
- Identified and reported suspicious financial activity and fraudulent accounts.
- Communicated with clients via phone, email, and in person.
- Provided bilingual assistance to English and Spanish-speaking clients.
- Hours per week: 40
- Supervisor: Available upon request
Retail Associate
Tillys
Miami, Florida
10.2016 - 04.2018
- Assisted customers with purchases and product recommendations.
- Supported loss prevention procedures and documented theft incidents.
- Collaborated with team members to maintain organized sales floor operations.
- Hours per week: 30–40
- Supervisor: Available upon request
Retail Associate
Publix
Miami, Florida
04.2015 - 10.2016
- Provided customer service and assisted customers in locating products.
- Operated point-of-sale systems and processed transactions.
- Organized warehouse inventory and assisted with delivery shipments.
- Hours per week: 30–40
- Supervisor: Available upon request
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, Florida12.2019
High School Diploma - undefined
Miami Sunset Senior High School
Miami, Florida06.2014
Skills
- Threat Detection and Behavioral Observation
- Passenger and Baggage Screening
- Law Enforcement Coordination
- Incident Response and Risk Identification
- Fraud Awareness and Financial Monitoring
- Conflict Resolution and De-escalation
- Team Training and Mentorship
- Bilingual Communication (English / Spanish)
- Time Management and Multitasking
- Adaptability in High-Pressure Environments
- Team Leadership and Mentorship
- Integrity and honesty
Accomplishments
Recipient of the Model Officer Recognition Award
Timeline
Transportation Security Officer
Transportation Security Administration (TSA)
07.2023 - Current
Sales Associate / Microsoft Product Specialist
Best Buy
10.2018 - 07.2023
Banking Associate
Mercantil Bank (Amerant Bank)
04.2018 - 10.2018
Retail Associate
Tillys
10.2016 - 04.2018
Retail Associate
Publix
04.2015 - 10.2016
High School Diploma - undefined
Miami Sunset Senior High School
Bachelor of Science - Criminal Justice
Florida International University
Section name
- Citizenship: United States
- Target Position: Customs and Border Protection Officer (CBPO)