Drone Flying Recreational/ Professionally
Michael Alicea
Cyber Defense Operator/ TCNO Lead
Crestview,FL
Summary
Knowledgeable Client Systems Technician bringing 5 years of experience in Operational field. Dedicated computer installer and repair professional with excellent technical support and troubleshooting skills. Proficient in security requirements and Federal guidelines covering information transmission. Talented organizer, planner and problem-solver.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Client Systems Operator, Cyber Defense
USAF
Eglin AFB, FL
08.2018 - Current
- Troubleshot and repaired client and mobile systems.
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Reported incidents and executed corrective procedures.
- Maintained compliance with federal and internal security standards.
- Administer, monitor and maintain multi-domain information systems(NIPR,SIPR, JWICS).
- Configured, managed and install Enterprise Image deployment Server.
- Conduct weekly and monthly vulnerability patching for DOD mission critical systems and applications(ACASS Scans) using remote management.
- Configured, managed DOD Enterprise BUEM COPE mobile devices and services
- Account Management for DOD and Military personnel via IAO Express.
- Troubleshoot laptops, desktops, and thin clients across the base for the United States Air Force.
- Experience providing IT support and capabilities for Distinguished personnel (VIPs) in the US Air Force.
- Troubleshoot iOS and iPadOS issues.
- Assist customers in usage and application of apple products.
- Setup repairs and maintenance for apple products
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Utilized source code control for tracking configurations and changes.
Communications Focal Point
USAF 609th Expeditionary Air Communications
Eglin AFB, FL
07.2021 - 01.2022
- Provided Information Technology support to I,400 coalition and joint members in support of Operations INHERENT RESOLVE and the Resolute Support Mission.
- Expertly resolved I, I 00 customer support requests aiding in the production of 22I air tasking orders and ten thousand sorties.
- Oversaw a twenty-five day period of non-disruption order de-conflicting sixty-six network maintenance actions during the largest humanitarian airlift.
- Authored four mass network notifications and standard operating procedures supporting the biggest Air Operations Center network upgrade in eight years.
- Coordinated with seven organizations to repair a data link restoring full-motion video for 121 unmanned aerial vehicle feeds.
Communications Focal Point
USAF 332nd Air Expeditionary Wing
Eglin AFB, FL
01.2020 - 08.2020
- Managed the communication squadron's command and control operations center and coordinated 317 authorized service interruptions and thirty one network outages.
- He provided up to date network statuses and identified mission degradation which was pivotal to the successful execution of 27.000 flying hours.
- Created 180 accounts for 150 personnel who forward deployed to support six F-35s.
- Establish the first ever Air Forces Central Command remote Air Liaison Officer Program for the Combined Air Operations Center.
- Drafted network configuration templates for eight sites and enabled six hundred missions during Coronavirus Disease 2019 limitations.
Education
High School Diploma -
Natividad Rodriguez Gonzalez
Arroyo, PR 08.2013 - 05.2016
Associate of Applied Science - Computer Engineering
Interamerican University Of Puerto Rico
Guayama, PR 10.2016 - 05.2018
Skills
Administration knowledge
System deployment
Troubleshooting skills
Software upgrades
Active Directory
Account Management
Windows Deployment Services
Ticket support system management
Self-Motivated
Accomplishments
- Help Central Command execute its first adaptive basing concept and resulting in my team winning a squadron award.
- Establish the first ever Air Forces Central Command remote Air Liaison Officer Program capability for the Combined Air Operations Center.
- Awarded the Air Force Achievement Medal twice.
- Supervised team of 7 staff members.
- Design network configuration templates for eight sites and enabled six hundred missions during Coronavirus Disease 2019 limitations.
- Authored four mass network notifications and standard operating procedures supporting the biggest Air Operations Center network upgrade in eight years.
Certification
Security+
Interests
3D Modeling and Printing
Robotics
Technology
Timeline
Communications Focal Point
USAF 609th Expeditionary Air Communications
07.2021 - 01.2022
Communications Focal Point
USAF 332nd Air Expeditionary Wing
01.2020 - 08.2020
Client Systems Operator, Cyber Defense
USAF
08.2018 - Current
Associate of Applied Science - Computer Engineering
Interamerican University Of Puerto Rico
10.2016 - 05.2018
High School Diploma -
Natividad Rodriguez Gonzalez
08.2013 - 05.2016