Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Almond

Forest,VA

Summary

Small business owner with extensive experience in tile floor and showers at Tropic Tile LLC. Expert in project estimating and customer relations, successfully managing over 50 - 60 projects a year while fostering strong client relationships and retention for future projects. I showcase a lot of my work on my business Instagram page at @Tropic_Tile. The average annual revenue has been around $110,000 with a total of last 8 years in business being about $800,000. The most employee's I have had at one time is 4, with a consistent 1 or 2 throughout the years. Mostly residential but have worked on large commerical projects such as The Cheesecake Factory, the Mayo Clinic, a few schools, and a handful of other restaurants. These larger commercials projects taught me how to communicate and operate with other trades, project managers, and superintendents. The majority of my residential projects have been higher end remodels with a focus on above par quality outcome. Proven track record in operations management and business planning, ensuring high customer retention and satisfaction.

Overview

15
15
years of professional experience

Work History

Owner/Operator Tile, Construction

Tropic Tile Llc
03.2017 - Current

Installed ceramic, porcelain, marble, stone, and more in over 100 bathrooms, kitchens, flooring, and more. As sole owner I was responsible for estimating, following leads, billing, and customer relations and customer retention for contractors and return customers.

Crew Leader

Somma Ceramics
05.2010 - 08.2016

Responsible for all facets of jobsite operation, and customer relations.

Education

High School Diploma - General

Jefferson Forest High School
Forest, VA
05.2012

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business planning
  • Project estimating
  • Marketing
  • Bidding processes
  • Budget development

Timeline

Owner/Operator Tile, Construction

Tropic Tile Llc
03.2017 - Current

Crew Leader

Somma Ceramics
05.2010 - 08.2016

High School Diploma - General

Jefferson Forest High School