Michael Alvarez
Wauwatosa,WI
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Rochester Deli
Waukesha, WI
02.2024 - Current
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Provided information about local attractions or activities that may be of interest to customers.
Industrial Painter
Profile Finishing Systems
Waukesha
04.2023 - 09.2023
- Mixed and matched paint according to specific project requirements.
- Prepared surfaces for painting, including sanding and cleaning.
- Applied primer coats to ensure proper adhesion of paint.
- Operated power tools such as spray guns and pressure washers.
- Masked off areas before applying paint finishes.
- Cleaned up job sites when finished with projects.
- Inspected painted surfaces after completion to ensure quality standards were met.
- Sanded down woodwork before applying a new finish or coat of paint.
Cashier
Noodles and company
Waukesha, Wisconsin
04.2021 - 03.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Waukesha North High School
Waukesha, Wisconsin06-2022
Skills
- Menu knowledge
- Food allergy awareness
- Phone Etiquette
- Professional Appearance
- Strong Work Ethic
- Money Handling
- Open-close procedures
- Building rapport
- Complaint Handling
Timeline
Front of House Employee
Rochester Deli
02.2024 - Current
Industrial Painter
Profile Finishing Systems
04.2023 - 09.2023
Cashier
Noodles and company
04.2021 - 03.2023
High School Diploma -
Waukesha North High School
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