Michael Amalla

Managed a team of 18 agents that included processing their time for HR in payroll each day, responded to emails from the client in a timely manner, and addressed errors reported from the client.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.

Checked in, up to 70 employees at the start of each day on Excel spreadsheet in case a safety procedure was to occur as well as tracking out headcount for attendance as well. Directed workflow, supervised and monitored safety and performance of employees, coordinated material flow on the production floor and communicated with the supervisor on day-to-day needs.

• Safety was the biggest area of concern and we implemented procedures that involved having the employees cleaning as you go and before beginning a new order to clean the area and remove any material not being used for the next production process. Doing so resulted in wrong parts and material being used on an order.
• Coached team members in techniques necessary to complete job tasks.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Frequently inspected production area to verify proper equipment operation.

Maintained 6 sales a day while training and mentoring another representative

to improve their knowledge and sales goals. Managed phones calls from other representatives in the field and coached and guided them on strategies as well.

• Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
• Strengthened brand presence within retail locations, ensuring eye-catching displays and accurate product information.
• Facilitated ongoing training sessions for retail staff, improving product knowledge and enhancing overall customer experience.
• Trained retail staff on cosmetic product knowledge, boosting employee confidence in selling strategies and recommendations.
• Trained new employees on company policies, procedures, and best practices in retail sales techniques.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Observed packing operations to verify conformance to specifications.
• Gathered, organized and input information into digital database.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.

• Inspected freight for any damage or faults prior to loading.
• Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
• Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
• Blocked and braced freight to prevent shifting and product damage during transport.
• Optimized space utilization in storage areas, allowing for accommodation of additional freight.
• Maintained clean, orderly work environment free of hazards.

• Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
• Maximized workspace utilization, arranging material strategically for easy access during future retrieval processes.
• Identified and removed products that did not meet quality control standards.
• Monitored complicated machinery and adjusted or shut down when problems arose.
• Sustained a high level of accuracy in product placement, minimizing discrepancies between physical stock and inventory records.
• Facilitated smooth warehouse operations by ensuring all stacker equipment was well-maintained and readily available for use when needed.

• Set up and adjusted equipment and properly configured machines for daily operation.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Enhanced product quality by conducting thorough analyses and implementing corrective actions.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Ensured accurate documentation of production data for analysis and continuous improvement efforts.

• Performed regular maintenance on press machinery to optimize performance.
• Promptly removed completed loads from press.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Loaded and positioned raw materials in loading and feeding mechanisms.
• Upheld housekeeping standards by keeping space clean and free of hazards.