Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Andreski

Madison Heights,MI

Summary

Dynamic Team Leader with a proven track record at Eliteblu Delivery Services, excelling in staff development and performance coaching. Successfully resolved customer service issues, enhancing satisfaction and reducing escalations. Expert in quality enhancement and effective stakeholder engagement, driving operational excellence and fostering a motivated workforce.

Overview

13
13
years of professional experience

Work History

Team Leader Manager

Eliteblu Delivery Services
07.2021 - Current
  • Work with a team of up to 200 employees to ensure Company achieves highest performance benchmarks as graded by Amazon. During 2024 our team achieved this in 49/52 weeks.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Team Leader Manager

MSU Residential And Hospitality Services
05.2017 - 07.2020
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Led employee relations through effective communication, coaching, training, and development.
  • Established team priorities, maintained schedules and monitored performance.
  • Launched quality assurance practices for each phase of development.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed a staff of around 60 employees in upholding RHS standards and principals. This includes monitoring and executing multiple team projects in the pursuit of excellence.

Project Manager

Keefer Construction LLC
05.2012 - 05.2017
  • In totality managed over 300 projects and job sites, ensuring completion in accordance with agreed upon deadlines negotiated with customers. Our team over these years did not miss a deadline..
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Education

Bachelor of Science - Kinesiology

Michigan State University
East Lansing, MI
09-2018

Skills

  • Industry expertise
  • Effective meeting facilitation
  • Effective stakeholder engagement
  • Distributed team coordination
  • Staff development
  • Staff scheduling management
  • Quality enhancement
  • Performance coaching
  • Workload management

Timeline

Team Leader Manager

Eliteblu Delivery Services
07.2021 - Current

Team Leader Manager

MSU Residential And Hospitality Services
05.2017 - 07.2020

Project Manager

Keefer Construction LLC
05.2012 - 05.2017

Bachelor of Science - Kinesiology

Michigan State University

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