Michael Andujar
Bronx,NY
Summary
Dynamic and motivated professional with a passion for safeguarding digital assets and mitigating risks. Possesses a solid foundation in cybersecurity principles and practices, coupled with hands-on experience in threat detection, incident response, and vulnerability assessment. Proficient in utilizing innovative tools and technologies to identify and address security vulnerabilities. Strong analytical skills combined with a detail-oriented approach to problem-solving, enabling effective threat analysis and proactive security measures. Committed to continuous learning and staying ahead of the latest developments in the cybersecurity landscape to deliver optimal security solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Engineer II
Memorial Sloan Kettering Hospital
06.2018 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
Network Installation Technician
316 Technologies
01.2016 - 06.2018
- Strengthened team capabilities with ongoing training on emerging technologies and industry best practices.
- Elevated client trust with strict adherence to security protocols during installations and maintenance activities.
- Upheld high quality standards throughout projects with strict attention to detail during all phases of implementation.
- Boosted overall system reliability through regular firmware updates and hardware upgrades when necessary.
Customer Care Advisor
ShopKeep
01.2015 - 01.2016
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Delivered comprehensive product demonstrations during sales calls or virtual meetings.
- Adapted communication style according to diverse clientele, providing personalized assistance that met individual preferences.
- Utilized upselling techniques when appropriate to increase revenue while still meeting customer needs genuinely.
Education
Associate of Science - Cyber Security
SUNY Westchester Community College
Valhalla, NY11.2024
Skills
- Incident Response
- Digital Forensics
- Network Security
- Phishing Detection
- Vulnerability Assessment
- Threat Intelligence
- SIEM management
- Log Analysis
- Compliance Monitoring
- Application security
- Endpoint Protection
- Anomaly Detection
Proficiencies
Expertise in Windows platforms, Android, MacOS, Active Directory, Azure
Familiarity in Linux, MacOS, ProofPoint, CrowdStrike, Splunk, Encase Forensics, Metasploit, Wireshark
Certification
- Certified in Cybersecurity, ISC2 - February 2024
- A+, CompTIA - May 2024
- Security+, CompTIA - May 2024
- Google Cybersecurity - est. Sep 2024
- Cysa+, CompTIA - est Sep 2024
Timeline
Field Service Engineer II
Memorial Sloan Kettering Hospital
06.2018 - Current
Network Installation Technician
316 Technologies
01.2016 - 06.2018
Customer Care Advisor
ShopKeep
01.2015 - 01.2016
Associate of Science - Cyber Security
SUNY Westchester Community College
- Certified in Cybersecurity, ISC2 - February 2024
- A+, CompTIA - May 2024
- Security+, CompTIA - May 2024
- Google Cybersecurity - est. Sep 2024
- Cysa+, CompTIA - est Sep 2024
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