Alissa Cruz
Orlando,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
7/eleven
Orlando, FL
03.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Property Manager
Goldenrod Reserve
Orlando, FL
11.2017 - 03.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Developed and implemented marketing strategies to increase occupancy rates.
Supervisor
Speedway Gas Station
Orlando, FL
02.2015 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
William R Boone High School
Orlando, FL06.2012
Skills
- Complex Problem-Solving
- Set Organizational Policies
- Talent Recruitment and Development
- Project Management
- Time Management
Timeline
Assistant Manager
7/eleven
03.2020 - Current
Property Manager
Goldenrod Reserve
11.2017 - 03.2020
Supervisor
Speedway Gas Station
02.2015 - 02.2017
High School Diploma -
William R Boone High School