Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Michael Assalone

Long Beach,NY

Summary

Dynamic professional with a proven track record in customer service excellence and problem-solving, demonstrated at Cintas and Meadowbrook Financial. Skilled in customer retention and adaptability, I have successfully generated significant revenue and improved client satisfaction. Expertise in financial analysis and loan processing, with a commitment to professionalism and goal setting, ensures standout performance in customer-focused roles.

Overview

10
10
years of professional experience

Work History

Sales Service Representative

Cintas
Central Islip, NY
05.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Mortgage Loan Officer

Meadowbrook Financial
Westbury, NY
02.2023 - Current
  • Analyzed financial data obtained from customers including income, assets, and liabilities to determine loan feasibility.
  • Assessed thefinancial means and desires of each client in order to set up appropriate mortgage packages.
  • Prepared and reviewed loan agreements to ensure accuracy and completeness.
  • Maintained up-to-date knowledge of various loan products and compliance regulations.

Owner

Diamond in the Rough
Nassau County, NY
07.2020 - Current
  • Own 50% of boat and car detailing company
  • Generated $20,000 in revenue during the first summer in business
  • Currently working on marketing and business plan to generate additional business for the Summer of 2021

Boat and Car Detailer

All Island Shine Detailing/Frankie K's Auto Kleen
Nassau County, NY
04.2020 - Current
  • Work for two car and boat detailing companies
  • Take detailing orders and discuss requirements with clients
  • Identify problem areas, using chemical solutions for cleaning, waxing, and buffing boat and car surfaces, cleaning upholstery, and applying preservation chemicals

Loan Processing Assistant

Meadowbrook Financial
Westbury, NY
05.2021 - 02.2023
  • Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Managed loan application pipeline to ensure timely processing of all loans.
  • Worked with third-party vendors to address and clear loan closing requirements.

Restaurant Server and Delivery

Cugini Pizzeria
Mineola, NY
11.2015 - 11.2020
  • Worked at restaurant behind the counter and communicated with customers in a positive manner
  • Delivered food orders and ensured customers received correct items
  • Assisted management with the social media account for the restaurant

Camp Counselor

Village of Mineola
Mineola, NY
06.2015 - 08.2016
  • Responsible for 15 children for 5 hours a day during the week
  • Collaborated with other camp counselors and the administration to create games and activities to entertain the children
  • Kept them safe and promoting physical fitness

Education

Bachelor of Science - Business Management

Farmingdale State College
Farmingdale, NY
08.2020

Skills

  • Customer retention
  • Professionalism
  • Goal setting
  • Problem-solving
  • Customer service excellence
  • Adaptability

Volunteer Experience

  • Volunteer Firefighter, 10/20, Present, Mineola Fire Department, Mineola, NY, Currently in the process of training to become a Mineola Volunteer Firefighter.
  • Classroom Volunteer, 01/17, 12/19, Kornreich Early Learning Center, Mineola, NY, Assisted with the arrival and dismissal of children., Created documents to be used in the classroom and distributed to parents.
  • Basketball Coach, 01/13, 12/16, Corpus Christi Basketball Clinic, Mineola, NY, Guided children in the fundamentals of basketball by teaching them to dribble, pass and shoot while teaching them the benefits of teamwork.

Timeline

Sales Service Representative

Cintas
05.2023 - Current

Mortgage Loan Officer

Meadowbrook Financial
02.2023 - Current

Loan Processing Assistant

Meadowbrook Financial
05.2021 - 02.2023

Owner

Diamond in the Rough
07.2020 - Current

Boat and Car Detailer

All Island Shine Detailing/Frankie K's Auto Kleen
04.2020 - Current

Restaurant Server and Delivery

Cugini Pizzeria
11.2015 - 11.2020

Camp Counselor

Village of Mineola
06.2015 - 08.2016

Bachelor of Science - Business Management

Farmingdale State College

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Michael Assalone