Sam LaBarba
Canton,OH
Summary
I have extensive experience in the DME field from customer service to delivery and set up of equipment and route service 10+ years with Diamed, Dasco, Millers, and Cornerstone to include branch operations
Attentive focused on delivering exceptional service to every customer. Proven expertise in managing sales processes and servicing accounts regularly to boost revenue. Capitalizes on cross-selling opportunities by consulting regularly on customers' specific needs.
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Service Representative
Peak Toolworks
Tallmadge, OH
01.2015 - Current
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Researched client requests to create best possible solutions for diverse needs.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Route service and delivery of tooling
- Sales of tooling
- ordering of product
- Route planning and training of new employees
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Glenoak High School
Canton, OH06.1978
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Overcoming Objections
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Needs Assessment
- Order and Refund Processing
- Customer Data Confidentiality
- Responding to Difficult Customers
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Retention Strategies
- Consultative Selling Techniques
- Call Documentation
Certification
Class B CDL
CRM data entry
Product ordering and inventory control
Employee training
Timeline
Sales Service Representative
Peak Toolworks
01.2015 - Current
High School Diploma -
Glenoak High School
Class B CDL
CRM data entry
Product ordering and inventory control
Employee training
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