Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aidan Lynch

Cleveland,OH

Summary

Passionate and attentive customer service associate with a proven track record of consistently delivering exceptional customer service. Adept at understanding and addressing customer needs, ensuring their satisfaction and loyalty. Skilled in building rapport and establishing positive relationships with customers, resulting in increased customer retention rates. Committed to providing personalized assistance and resolving issues promptly and effectively.

Overview

8
8
years of professional experience

Work History

Sales Service Representative

Cintas
Cleveland, OH
03.2024 - Current
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
  • Load truck daily for route

• Manage invoices and customer paperwork

• Deliver and pick up customers essentials (floor mats, shop towels, paper products, etc.)

• Customer service

Guest Service Representitive

Force Sports
Rocky River, OH, USA
11.2021 - Current
  • Greet guests warmly and ensure their needs are met promptly and courteously
  • Assist guests with inquiries and provide information about our programs and services
  • Foster a positive and inclusive environment, ensuring all guests feel valued and respected
  • Handle guest feedback, concerns, and complaints in a professional and emphatic manner
  • Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards
  • Assist in guest scheduling, reservations, enrollments, and events
  • Respond to phone calls, voicemails, and emails in a timely and professional manner

Valet/Rental Department

Central Cadillac
Cleveland, OH, USA
01.2020 - 12.2021
  • Took Phone calls from clients and customers, Delivered rental cars to customers whose cars were in the shop for service
  • Assisted in the sales of new cars to clients, Detailed and washed rental and customers cars
  • Organized car lot and took new car deliveries when arrived

Mental Health Technician

Windsor Laurelwood
Willoughby, OH, USA
01.2019 - 12.2020
  • I preformed 15 minute patient checks, lead discussion group therapy's, kept track of patients, filed patient paperwork
  • Had meetings with doctors and patients, I got the patient what they needed, things such as clothes, toiletries, and also took them to breakfast lunch and dinner
  • Assisted with professional art therapy and gym therapy

Footwear Associate

Dick's Sporting Goods
North Olmsted, OH, USA
01.2017 - 09.2018
  • I took shoe deliveries directly from the customer and provided the best customer service possible
  • I took online orders, worked the register, and I unloaded and the stocked deliveries that we would receive

Education

Business

Cleveland State University
Cleveland

High School Diploma -

Saint Ignatius High School
Cleveland
01.2017

Skills

  • Goal-Oriented
  • Paperwork Processing
  • Process Improvements
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Customer Retention

Timeline

Sales Service Representative

Cintas
03.2024 - Current

Guest Service Representitive

Force Sports
11.2021 - Current

Valet/Rental Department

Central Cadillac
01.2020 - 12.2021

Mental Health Technician

Windsor Laurelwood
01.2019 - 12.2020

Footwear Associate

Dick's Sporting Goods
01.2017 - 09.2018

High School Diploma -

Saint Ignatius High School

Business

Cleveland State University
Aidan Lynch