MICHAEL A WILLIS
Paris,TX
Summary
Banking leader with experience in commercial lending, branch oversight, and customer relationship management. Builds strong business and community connections, resolves service issues quickly, and supports team development through feedback and performance reviews.
Overview
14
14
years of professional experience
Work History
Vice President- Commercial Loan Officer
First Federal Community Bank, SSB.
Paris, TX
09.2021 - Current
- Managed commercial client accounts to foster long-term relationships and support business growth.
- Cultivated relationships with customers, businesses, and community partners to enhance collaboration and trust.
- Resolved customer concerns and service issues promptly to ensure satisfaction and retention.
- Completed performance reviews and shared feedback with direct reports for career growth.
LOAN OFFICER/BRANCH MANAGER
FIRST FEDERAL COMMUNITY BANK, SSB
05.2017 - Current
- Facilitated commercial, mortgage, and consumer lending transactions, enhancing client access to financial services.
- Managed day-to-day branch functions, overseeing five employees to ensure operational efficiency.
- Met with vendors and oversaw branch projects, ensuring alignment with strategic objectives.
- Named Vice President of First Federal Community Bank, SSB in 2021.
OPERATIONS
FIRST FEDERAL COMMUNITY BANK, SSB
Paris, Tx
06.2015 - 05.2017
- Led project to implement mobile deposit for our bank, overseeing all phases from foundation to deployment, resulting in widespread acceptance and positive feedback from the bank and the board.
- Collaborated with the operations department to resolve debit card issues, reconcile tellers to the General Ledger, and produce paper and online statements.
BANK TELLER
First Federal CommunityBank, SSB
09.2012 - 06.2015
- Processed customer deposits, withdrawals, transfers, and loan payments in community branch
- Honed skills in communication, cash handling, and processing transactions including deposits, new accounts, loan payments, and bank ledgers
- Assisted customers in lobby and drive-thru areas, ensuring a positive banking experience
Education
BACHELORS - GENERAL BUSINESS
Texas A&M University- Commerce
Commerce01-2020
Skills
Client relationship management
- Customer issue resolution
- Solution-oriented problem solving
- Proficient in Microsoft Office
- Team collaboration
- Effective communication skills
VOLUNTEERISM AND LEADERSHIP
- Clarksville Rotary Club, President, 2019, 2020
- Boys and Girls Club of Red River Valley, Board Member, Served on a board for the Boys and Girls Club of Red River Valley as a committee member of the Red River County Club.
- Scottish Rite Hospital, Fundraiser Coordinator, Dallas, 2017, Coordinated a fundraiser in 2017 for the Scottish Rite Hospital in Dallas that raised over $13,000 in funds for the hospital. The project also collected toys valued at over $5,000.00 for the Scottish Rite pediatric patients.
- Rivercrest ISD Education Foundation, President, 2024, 2026, Current President (2024-2026) for the Rivercrest ISD Education Foundation.
- CASA for Kids Board Member 2025-Current.
- Coach Baseball and Flag Football for local youth sports groups
Personal Information
Title: LOAN OFFICER
Timeline
Vice President- Commercial Loan Officer
First Federal Community Bank, SSB.
09.2021 - Current
LOAN OFFICER/BRANCH MANAGER
FIRST FEDERAL COMMUNITY BANK, SSB
05.2017 - Current
OPERATIONS
FIRST FEDERAL COMMUNITY BANK, SSB
06.2015 - 05.2017
BANK TELLER
First Federal CommunityBank, SSB
09.2012 - 06.2015
BACHELORS - GENERAL BUSINESS
Texas A&M University- Commerce