Michael Ayala

Schedules and conducts service appointments for troubleshooting, diagnostics, and appliance repairs at the customer location. Repair assessment requires researching and utilizing various sources of technical repair manuals, websites, and Sears Technical Applications to ensure accurate and efficient repair. Repairs range from electronic components, such as control boards, wire harnesses, switches, user interface boards, temperature sensors, water level sensors, solenoids, belts, heating elements, gas ignitors, lighting, locking mechanisms, and laundry transmission systems. Identify, order, and procure all repair components for real-time repair, and maintain stock of components to facilitate rapid and efficient future repairs. Effectively utilizes a diverse range of appliance repair tools, including multimeters, clamp meters, nut drivers, pulley and bearing pullers, drum and spring tension tools, gasket removal tools, diagnostic software, as well as various hand tools. Maintains high customer service standards, with all 5-star customer service satisfaction ratings.

Responsible for locating gas, electric power, and telecommunication lines for construction, landscaping, trenching, road repair, sewer lines, and various excavations. Implemented and provided oversight of multiple safety regulations and precautions to prevent hazards. This included perfecting a steady ground and hookup on live lines to maintain a steady signal, utilizing and adjusting the Radio Detection Locator to ensure accurate line markings to prevent electromagnetic wave bleed-off, and flagging out underground lines.

Responsible for accurate coordination with all contractors and local authorities to ensure that safety precautions and regulations are followed. Maintained oversight and usage of personal protective equipment by all personnel and operators on job sites. Established an excellent working relationship, communication, and outstanding reputation with companies such as AT&T, Verizon, Atlanta Gas & Light, Okefenokee Power, and Georgia Power. Upon completion of the underground system search in designated areas, I am responsible for the completion and submission of all required documentation and photographs for the company database.

Responsible for detailed vehicle demonstrations and test drives, ensuring compliance with safety procedures and dealership policies. Performed direct customer sales engagement, identifying customer preferences and requirements for vehicles, features, and options based on budget and usage. Explained various pricing structures, manufacturer incentives, financing options, and warranty coverage in a clear and concise matter. Established accurate and complete customer records using computerized dealership's Customer Relationship Management Systems, making sure of compliance with documentation and privacy requirements. Responsible for coordinating with finance, service, and managers to complete sales transactions ensuring customer satisfaction. Successfully completed all Nissan sales training programs, developed knowledge of vehicle specifications, incentives, and processes within dealership and manufacturer protocol. Received numerous positive customer feedback for professionalism, communication skills, and responsiveness.

Located underground are gas, electric, and telecommunications utilities for excavation, construction, and infrastructure projects. Operated and calibrated radio detection locators to accurately identify and mark live utilities, while minimizing signal bleed-off. Applied safety regulations, grounding techniques, and personal protective equipment standards to prevent hazards. Marked and flagged utilities in compliance with industry standards. Coordinated with contractors, utility providers, and local authorities to ensure regulatory compliance. Maintained detailed documentation and photographic records for all completed searches. Responsible for on-call shifts for emergency damages requiring repair and line searches.

During the high school work-based training program, I assisted senior manufacturing machinists by supporting the setup, operation, and maintenance of machining equipment. Prepared materials, tools, and work areas to support daily machining operations required for work orders in accordance with blueprints, resulting in the manufacture of various parts for marine, nuclear, and aerospace companies, including the Department of Defense, Coast Guard, global navies, and commercial companies. Measured parts using precision tools, such as calipers, micrometers, and gauges, to verify dimensions and tolerances. Followed safety protocols, such as lockout awareness and personal protective requirements. Assisted with documentation, labeling, and tracking of parts and materials to support the production responsibility. Successfully completed work-based learning objectives while balancing academic and on-the-job training requirements. Gained multiple hands-on experiences with computer numerical control machines, lathes, and band saws. Trained in various industrial safety standards and workplace compliance requirements.