Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Babb

Allen,TX

Summary

Dynamic leader with a proven track record at Babb Brothers Roofing, enhancing customer satisfaction and streamlining operations for efficiency. Excelled in relationship building and budget control, achieving significant cost reductions. Skilled in customer relations and small business operations, consistently exceeding targets through strategic planning and team development.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner

Babb Brothers Roofing
01.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Exceptional Items Specialist

Guild Mortgage Company
11.2020 - 12.2023
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Responsibly for property inspections both virtually and in person, to determine competition of claim.
  • Claim expert to determine validity of claim and severity
  • Responsible for review and determination of multi collateral properties and updating various necessary systems
  • Processing and confirming lender place insurance refunds
  • Investigating and resolving any outstanding check items

Area Manager

Elite Roofing and Construction
03.2015 - 12.2016
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.

Education

Bachelor of Science - Medical Laboratory Science

US Army
San Antonio

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Continued education
  • Project estimating
  • Consulting
  • Budget development
  • Service quality assurance
  • Budget control

Certification

  • OSHA Certified
  • Texas All Lines Adjuster #3057399
  • Project Management Professional (PMP)
  • Xactimate Level 2
  • NRCA (National Roofing Contractors Ass.)
  • GAF Roofing system certified

Timeline

Exceptional Items Specialist

Guild Mortgage Company
11.2020 - 12.2023

Owner

Babb Brothers Roofing
01.2016 - Current

Area Manager

Elite Roofing and Construction
03.2015 - 12.2016

Bachelor of Science - Medical Laboratory Science

US Army

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Michael Babb