Michael Balash
Katy
Summary
Proactive and professional Supervisor with extensive experience at the Office of the Attorney General of Texas. Expert in conflict management and team collaboration, successfully enhancing case processing efficiency. Proven ability to resolve disputes and foster positive communication, while managing a dedicated team to achieve compliance and improve client satisfaction. Interested in a new direction and challenge since retiring from the State to care for a parent.
Overview
32
32
years of professional experience
Work History
Child Support Supervisor
Office of the Attorney General of Texas
04.2019 - 10.2024
- Supervised child support case management, ensuring compliance with legal standards and regulations.
- Coordinated training sessions for staff, enhancing team skills in conflict resolution and customer support.
- Developed efficient resource allocation strategies, improving case processing times and team productivity.
- Resolved conflicts between custodial and non-custodial parents, fostering positive communication and cooperation.
- Responded to inquiries from clients, addressing concerns and providing timely information on case status.
- Served as the Interstate policy subject matter expert for the region
- Managed a team of support professionals, fostering an environment of collaboration and growth.
Child Support Officer
Office of the Attorney General of Texas
05.1992 - 03.2019
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
- Negotiated child support orders in court and in the office
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Performed skip tracing activities to locate absent parents and assets.
- Prepared legal pleadings and worked in the locate, establishment, enforcement, interstate and legal departments of the agency.
Education
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University
Nacogdoches, TX05-1992
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible schedule
- Work Planning and Prioritization
- Conflict management
- Multitasking
- Reliability
- Active listening
- Self motivation
- Team management
Timeline
Child Support Supervisor
Office of the Attorney General of Texas
04.2019 - 10.2024
Child Support Officer
Office of the Attorney General of Texas
05.1992 - 03.2019
Bachelor of Arts - Criminal Justice
Stephen F. Austin State University